What is spiralup.co?
Spiral is an AI-driven tool designed to enhance customer issue detection across various channels. It automates the discovery of emerging problems by scanning customer feedback, support interactions, and surveys, allowing businesses to promptly identify and address specific issues.
The tool unifies data from multiple sources, such as CRM systems, providing a complete view of customer interactions and enabling proactive action. By leveraging advanced analytics, Spiral helps product managers prioritize their roadmaps based on customer feedback trends and segmentation.
Furthermore, it offers real-time alerts on customer health metrics, facilitating quick adjustments to strategies that improve customer support efficiency. Spiral aims to streamline operations and enhance decision-making for customer service leaders and marketing teams through data-driven insights.
⭐ Key features
spiralup.co core features and benefits include the following:
- ✔️ Automated problem discovery.
- ✔️ Unification of data from multiple sources.
- ✔️ Advanced analytics for prioritization.
- ✔️ Real-time alerts on customer health metrics.
- ✔️ Data-driven insights for decision-making.
⚙️ Use cases & applications
- ✔️ Automatically analyze customer feedback from various channels to promptly identify emerging issues, ensuring your team can address problems before they escalate.
- ✔️ Consolidate data from CRM systems to gain a comprehensive view of customer interactions, allowing product managers to prioritize development roadmaps based on real-time feedback trends.
- ✔️ Receive instant alerts on customer health metrics, enabling customer service leaders to quickly adapt strategies and improve overall support efficiency.
🙋♂️ Who is it for?
spiralup.co can be useful for the following user groups:
💰 Pricing plans
spiralup.co offers a Freemium pricing model. You can use the tool for free with some restrictions and limitations and upgrade to a paid plan when you are ready.
spiralup.co pricing packages
- Observer plan : $0/mo
- Bug hunter plan : Contact us
- Issue vulture™ plan : Contact us
** Pricing packages are subject to change. Always verify pricing information here
ℹ️ Find more & support
You can also find more information, get support and follow spiralup.co updates on the following channels:
- spiralup.co Website (Login/Sign up)
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