What is Ribbo AI?
Ribbo AI — deploys AI customer support agents trained on your documentation to answer customer questions across website chat, WhatsApp, and Slack.
It builds a knowledge base from uploaded PDFs, DOCs, site URL auto-crawl, plain text, and Q&A pairs, then trains agents on that content.
No-code setup and a customizable chat widget enable quick embedding with a single line of code and consistent cross-channel experiences.
Teams can choose AI models (GPT-4o, Claude, Gemini, Llama 3), set plain-language escalation rules, and configure human handoff, topic routing, and priority queues.
Analytics report conversation volume, resolution rates, top topics, and agent performance to surface gaps and guide knowledge-base updates.
Agents operate 24/7, deliver contextualized replies for logged-in users, and support review and retraining from live conversations for ongoing improvement.
Ribbo AI pricing Freemium
Verify on the official pricing page.
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Ribbo AI's key features
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Ingests documents and websites (PDF/DOC, site URL auto-crawl, plain text, Q&A) to build a trained knowledge base
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Supports multiple AI models (GPT-4o, Claude Sonnet, Gemini, Llama 3) with switchable model settings
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No-code multi-channel deployment: customize widget and embed with a single line of code to deploy on website, WhatsApp, and Slack
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Plain-language escalation and human handoff rules (route to inbox, priority queues, carry full conversation context)
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Conversation analytics and monitoring: live/past conversations inbox, topic tracking, resolution rates, and retraining from examples
Ribbo AI use cases
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Provide 24/7 contextual customer support across web chat, WhatsApp, and Slack by training Ribbo AI on your product docs and website content, automating answers to common queries while routing complex cases to human agents and continuously retraining to reduce response time and ticket volume
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Build a no-code knowledge base and deploy a customizable chat widget with Ribbo AI to handle FAQs, order tracking, and billing inquiries, use model selection and routing to escalate issues to the right team, and leverage support analytics to optimize workflows
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Deploy a document-trained, multilingual support bot with Ribbo AI for launch and post‑sale teams, integrate Slack for internal handoff and collaboration, monitor performance through the analytics dashboard, and iterate models automatically to improve CSAT and resolution rates
Who is it for?
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Customer support managers
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Saas businesses
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E-commerce companies
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It helpdesk teams
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Operations teams
