What is proto.cx?
Proto AICX provides AI agents and omnichannel customer support automation for chat, voice, email and ticketing.
Features include live chat, inbox and ticket workflows, auto-tagging, auto-fields, message summarization and automated translations for local languages.
Multilingual voice AI and speech recognition support deployment for underserved languages and regional voice interactions.
Analytics, interaction insights and scraping tools enable reporting, routing and workflow optimization across channels.
APIs, documentation and partner integrations support enterprise deployment, secure local hosting and industry customization for government, digital finance, healthcare and tourism.
proto.cx details
- Company
- Proto Global Ltd.
- Jurisdiction
- Province of Ontario
- Built for
- Individuals
- Stated compliance
- SOC 2, HIPAA, ISO 27001, CCPA
Compliance as stated in proto.cx's own published documentation.
proto.cx tech specs
- Works with
- OpenAI / GPT DeepSeek
- Integrations
- Salesforce Twilio WhatsApp
proto.cx pricing
FreeVerify on the official pricing page.
Get started freeproto.cx's key features
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AI agents
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Multichannel interactions (voice, livechat, inbox, tickets, emails, messages)
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Automated processing (translations, summaries, auto-tags, auto-fields, scrapes)
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Analytics and insights
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Support for local and underserved languages (voice AI / automated speech recognition)
proto.cx use cases
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Automate 24/7 omnichannel customer support across chat, voice and email using Proto AICX’s AI agents to auto-route and auto-tag conversations, generate concise summaries for agents, and escalate tickets into your ticketing system via secure APIs to improve SLAs
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Deploy multilingual voice-enabled contact centers with Proto AICX’s speech recognition and automated local translations to handle calls in multiple languages, transcribe and summarize interactions in real-time, and collect interaction analytics for quality and compliance — optionally on-premise for enterprise data security
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Streamline internal ticketing workflow automation by auto-tagging incoming emails, chats and voice transcripts, automatically creating and prioritizing tickets, attaching AI-generated summaries and metadata, and integrating with existing workflows and analytics to reduce resolution time
proto.cx user reviews
Would you recommend proto.cx?
Who is proto.cx for?
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Customer support teams
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It departments
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Operations managers
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Multilingual organizations
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Workflow optimizers
proto.cx FAQ
Is proto.cx free?
Yes. proto.cx is free to use and does not require a credit card.
Is proto.cx safe to use?
proto.cx states SOC 2, HIPAA, ISO 27001 and CCPA compliance in its own published documentation. proto.cx is operated by Proto Global Ltd., registered in Province of Ontario.
What are the best alternatives to proto.cx?
The closest alternatives to proto.cx are Cognigy, Nextiva, 247.ai, Intercom and Instadesk. You can compare them side by side in the alternatives section further down this page.
What does proto.cx do with my data?
Its privacy policy states that personal data is sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Who made proto.cx?
proto.cx is built and operated by Proto Global Ltd., a company registered in Province of Ontario.
Which AI models does proto.cx use?
proto.cx is built on OpenAI / GPT and DeepSeek. Which models you can reach may depend on your plan.
What does proto.cx integrate with?
proto.cx connects with Salesforce, Twilio and WhatsApp.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
