What is Painboard?

Painboard is an AI-powered tool designed to analyze unstructured customer feedback, providing actionable insights for businesses. With features such as customizable themes, comparative views, and on-demand themes, users can unclutter feedback data and focus on key insights.

The tool allows for merging, moving, and renaming feedback to tailor themes to fit specific business objectives. By offering a customer experience glossary and the ability to explore and refine themes via chat, Painboard aims to help users make informed decisions based on valuable customer input.

⭐ Painboard key features & benefits

Painboard offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:

  • ✔ī¸ Analyze unstructured customer feedback.
  • ✔ī¸ Provide actionable insights for businesses.
  • ✔ī¸ Customizable themes.
  • ✔ī¸ Comparative views.
  • ✔ī¸ Merge, move, and rename feedback to tailor themes.

⚙ī¸ Painboard use cases and applications

  1. Identify common pain points and positive feedback themes from customer reviews using Painboard, enabling businesses to prioritize improvements and capitalize on strengths for better customer satisfaction.
  2. Compare feedback across different time periods or customer segments with Painboard's comparative views, facilitating trend analysis and targeted actions to address evolving customer needs.
  3. Create customized themes in Painboard by merging, moving, and renaming feedback categories to align with specific business goals, allowing for a more tailored and focused analysis of customer feedback data.

🙋‍♂ī¸ Who uses Painboard?

Painboard is used by and benefiting different user groups including but not limited to some of the following users:

Product managers
Marketing teams
Business analysts
Customer experience teams

ℹī¸ Find more & support

You can also find more information, get support and follow Painboard updates on the following channels:

How do you rate Painboard?

5 1 ratings

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