What is OpenCall?
OpenCall AI is an AI‑driven phone and text interaction system for medical practices.
It answers inbound calls and texts, verifies insurance eligibility, and captures intake data in real time.
The system schedules, reschedules, and cancels appointments directly in popular PMS and EHR platforms such as Dentrix, Athena, eClinicalWorks, and Eaglesoft.
AI triage routes simple requests to automated workflows and escalates complex or sensitive issues to licensed staff with full transcript visibility.
All interactions sync to the practice’s existing stack, preserving patient records and billing information without training on patient data.
The platform operates 24/7, deflects more than 90 % of inbound traffic, and reduces manual follow‑up time for front‑desk teams.
OpenCall AI integrates natively with Google Calendar, Gmail, and Google Sheets for real‑time calendar and data management.
The solution is HIPAA‑compliant, requires no code deployment, and scales from a single location to multiple sites.
Features include real‑time eligibility checks, automated reminders, prescription refill handling, and prior authorization support.
It is designed for specialties such as cardiology, dermatology, dental, podiatry, psychiatry, and urology, and supports workflows for intake, triage, scheduling, billing, and recall.
OpenCall details
- Stated compliance
- HIPAA, CCPA
Compliance as stated in OpenCall's own published documentation.
OpenCall tech specs
- Works with
- OpenAI / GPT
- Integrations
- Google Workspace
OpenCall pricing
PaidVerify on the official pricing page.
View plansOpenCall's key features
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Real-time intelligence
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Seamless integration
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Smart decision making
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Emotion understanding
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Multi-channel support
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Rich analytics insights
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24/7 scheduling automation
OpenCall use cases
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Automate new-patient scheduling and insurance verification via 24/7 phone/text intake, freeing staff and ensuring accurate records
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Enable real‑time voice or text triage that prioritizes urgent cases and escalates to providers, improving patient safety and reducing missed appointments
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Automatically process prescription refills and sync updates to the EHR, cutting manual work and preventing medication errors
OpenCall user reviews
Would you recommend OpenCall?
Who is OpenCall for?
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Contact center managers
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Business operations
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Automation engineers
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Customer service teams
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Appointment scheduling platforms
OpenCall FAQ
How much does OpenCall cost?
OpenCall is a paid product with no free plan. Plans include Typical practice locations unlock about $20k in booked care once opencall is live. at $20k per-location mo.
Is OpenCall safe to use?
OpenCall states HIPAA and CCPA compliance in its own published documentation.
What are the best alternatives to OpenCall?
The closest alternatives to OpenCall are Healee, Klara, Sully AI, Paka AI and Luma Health. You can compare them side by side in the alternatives section further down this page.
What does OpenCall do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Which AI models does OpenCall use?
OpenCall is built on OpenAI / GPT. Which models you can reach may depend on your plan.
What does OpenCall integrate with?
OpenCall connects with Google Workspace.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
