What is OpenCall?

OpenCall AI is an AI‑driven phone and text interaction system for medical practices. It answers inbound calls and texts, verifies insurance eligibility, and captures intake data in real time. The system schedules, reschedules, and cancels appointments directly in popular PMS and EHR platforms such as Dentrix, Athena, eClinicalWorks, and Eaglesoft.

AI triage routes simple requests to automated workflows and escalates complex or sensitive issues to licensed staff with full transcript visibility. All interactions sync to the practice’s existing stack, preserving patient records and billing information without training on patient data.

The platform operates 24/7, deflects more than 90 % of inbound traffic, and reduces manual follow‑up time for front‑desk teams. OpenCall AI integrates natively with Google Calendar, Gmail, and Google Sheets for real‑time calendar and data management.

The solution is HIPAA‑compliant, requires no code deployment, and scales from a single location to multiple sites. Features include real‑time eligibility checks, automated reminders, prescription refill handling, and prior authorization support. It is designed for specialties such as cardiology, dermatology, dental, podiatry, psychiatry, and urology, and supports workflows for intake, triage, scheduling, billing, and recall.

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