What is Luma Health?
Luma is an operational AI platform for healthcare that automates patient access, engagement, intake, payments, and back-office workflows. It provides conversational AI for inbound and outbound scheduling, two-way messaging, omnichannel web chat, reminders and recalls, and waitlist management to reduce no-shows and streamline patient communication.
Luma’s Fax Transform and document flow agents convert faxed results and records requests into actionable tasks and closed care gaps. The platform includes a no-code workflow builder and the Spark AI core to coordinate multi-step processes across referrals, eligibility verification, prior authorization, and payments.
Luma offers bidirectional EHR integrations with Epic, MEDITECH, Oracle Health, NextGen, Nextech, eClinicalWorks, Athenahealth, and Greenway to support clinical workflows and revenue cycle operations. Target users include enterprise health systems, specialty groups, regional and rural providers, primary care clinics, access centers, and revenue cycle teams seeking automation, staff efficiency, and improved patient intake and retention.
Luma Health details
- Company
- Luma Health, Inc.
Luma Health pricing
FreeThis tool is free to use, with no credit card required.
Verify on the official pricing page.
Get started freeLuma Health's key features
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Conversational AI and two-way messaging for outreach, scheduling, and patient-initiated interactions
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Fax Transform: AI-driven ingestion and automated processing of inbound faxes and results
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No-code AI workflow builder (Novel Workflows/Builder) to create and orchestrate automated workflows
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Deep bidirectional integrations with major EHRs and connectivity to RCM, payments, CRM, call center, telehealth, and other systems
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Spark: healthcare-native AI core that coordinates multiple AI capabilities and systems across products and agents
Luma Health use cases
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Automate conversational appointment scheduling and patient engagement across phone, SMS, and chat to reduce no-shows and fill openings, leveraging Luma's conversational AI, reminder workflows, and bidirectional EHR integration to keep schedules and patient records in sync
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Streamline medical intake and prior authorization by converting faxed documents into structured electronic records and orchestrating no-code workflows with Spark AI to accelerate eligibility checks, authorization approvals, and reduce back-office manual processing
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Optimize revenue cycle and payments by automating insurance verification, claims follow-up, patient billing, and payment collections through bidirectional EHR integrations, document conversion, and automated workflows to reduce denials and increase net collections
Luma Health user reviews
Would you recommend Luma Health?
Who is Luma Health for?
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Healthcare administrators
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Patient access teams
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Medical schedulers
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Billing staff
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Care coordinators
Luma Health FAQ
Is Luma Health free?
Yes. Luma Health is free to use and does not require a credit card.
Is Luma Health safe to use?
Luma Health is operated by Luma Health, Inc.. It has a substantial audience that is independently measured month to month.
What are the best alternatives to Luma Health?
The closest alternatives to Luma Health are Greetmate, Healee, Klara, Sully AI and OpenEvidence AI. You can compare them side by side in the alternatives section further down this page.
What does Luma Health do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Who made Luma Health?
Luma Health is built and operated by Luma Health, Inc..
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
