What is Luma Health?

Luma is an operational AI platform for healthcare that automates patient access, engagement, intake, payments, and back-office workflows. It provides conversational AI for inbound and outbound scheduling, two-way messaging, omnichannel web chat, reminders and recalls, and waitlist management to reduce no-shows and streamline patient communication.

Luma’s Fax Transform and document flow agents convert faxed results and records requests into actionable tasks and closed care gaps. The platform includes a no-code workflow builder and the Spark AI core to coordinate multi-step processes across referrals, eligibility verification, prior authorization, and payments.

Luma offers bidirectional EHR integrations with Epic, MEDITECH, Oracle Health, NextGen, Nextech, eClinicalWorks, Athenahealth, and Greenway to support clinical workflows and revenue cycle operations. Target users include enterprise health systems, specialty groups, regional and rural providers, primary care clinics, access centers, and revenue cycle teams seeking automation, staff efficiency, and improved patient intake and retention.

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Luma Health's key features

Conversational AI and two-way messaging for outreach, scheduling, and patient-initiated interactions
Fax Transform: AI-driven ingestion and automated processing of inbound faxes and results
No-code AI workflow builder (Novel Workflows/Builder) to create and orchestrate automated workflows
Deep bidirectional integrations with major EHRs and connectivity to RCM, payments, CRM, call center, telehealth, and other systems
Spark: healthcare-native AI core that coordinates multiple AI capabilities and systems across products and agents

Luma Health use cases

Automate conversational appointment scheduling and patient engagement across phone, SMS, and chat to reduce no-shows and fill openings, leveraging Luma's conversational AI, reminder workflows, and bidirectional EHR integration to keep schedules and patient records in sync
Streamline medical intake and prior authorization by converting faxed documents into structured electronic records and orchestrating no-code workflows with Spark AI to accelerate eligibility checks, authorization approvals, and reduce back-office manual processing
Optimize revenue cycle and payments by automating insurance verification, claims follow-up, patient billing, and payment collections through bidirectional EHR integrations, document conversion, and automated workflows to reduce denials and increase net collections