What is Klara?

ModMed Patient Engagement is an AI-enabled patient engagement platform that centralizes patient communication and automates front-desk workflows.

Features include app-free two-way texting, call-to-text transcription, 24/7 online scheduling, automated appointment reminders, and digital patient intake that flows directly into the EHR.

Built-in eStatements and payment links sync with practice management for near-real-time billing and streamlined collections.

AI routing consolidates inbound messages into organized threads and directs requests to the correct staff or workflow.

Retention tools identify lapsed patients and launch targeted outreach to rebook no-shows and recent cancellations.

Integration with ModMed Scribe captures clinical conversation and suggests chart content to reduce clinician documentation time.

Designed for specialty clinics, practice managers, front-desk teams, and billing staff, the platform focuses on lowering call volume, accelerating intake, improving scheduling access, and tightening EHR and revenue-cycle workflows.

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Klara's key features

AI assistants that automatically execute multistep administrative workflows (scheduling, eligibility checks, prior authorizations, claim denial appeals)
AI scribe that translates natural conversation into suggested clinical actions and structured visit notes
App-free secure two-way messaging and call-to-text conversion (encrypted text chats) with broadcast messaging and online self-scheduling
Integrated data sync with EHR and Practice Management (automated intake, payments, and ledger posting)
AI-powered patient retention and outreach that identifies overdue/lapsed patients and launches automated rebooking and campaign messages

Klara use cases

Reduce no-shows and last-minute cancellations by using ModMed Patient Engagement's 24/7 online scheduling, automated appointment reminders, and two-way texting so patients can confirm or reschedule without calling the office
Streamline front‑desk workflows by automating EHR‑synced digital intake, payment links, and call‑to‑text communication while AI message routing prioritizes urgent messages so staff can focus on patient care
Boost patient retention and satisfaction with personalized retention outreach, app‑free two‑way texting, and AI‑driven message routing that segments follow-ups based on patient history in the EHR