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What is JustReply?

JustReply, a powerful customer support tool that integrates seamlessly with Slack. With JustReply, you can have all your customer support conversations right within your Slack workspace. View, assign, reply, and resolve support tickets in real-time, without the need to switch between different platforms.

Ideal for smaller teams and startups, JustReply allows everyone to be involved in customer support, ensuring timely and efficient responses. With 90% of support tickets resolved directly within Slack within minutes, you can provide exceptional support to your customers right where they are.

One of the standout features of JustReply is its beautiful Helpcenter, which offers three stunning templates and makes it easy for customers to find support articles. You can even use a custom domain for a more personalized experience.

The flexible chat widget enables live chat, email, voice, and video support, all directly within the widget. And with the minimalist inbox, you can easily prioritize and keep track of incoming conversations.

Powerful macros allow you to create templates for frequently asked questions and easily send them with just one click. The smart editor makes creating and editing support articles a breeze, with features like autocomplete for AI-driven support article creation.

With JustReply, you can run your entire support workflow inside Slack. React, assign, and resolve conversations with just a click, making it super efficient and seamless.

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⭐ Core features & benefits

JustReply offers a variety of features and benefits that make it a top choice for a variety of use cases. These are some of the key features:

  • ✔ī¸ Integration
  • ✔ī¸ Real-time view
  • ✔ī¸ Customer support ticket management
  • ✔ī¸ Beautiful helpcenter
  • ✔ī¸ Customizable domain

⚙ī¸ Use case ideas for JustReply

  1. Efficient customer support management through Slack workspaces.
  2. Streamlined support ticket resolution by bringing everyone to engage with support.
  3. Collaborative customer support within Slack for startups and small businesses.

🙋‍♂ī¸ Users who use this tool

JustReply is used by many user groups, including but not limited to some of the following:

Customer support agents
Customer support team leads
Business owners with a customer support department
Slack users who want to integrate customer support tools

💰 JustReply Pricing

JustReply uses a Subscription pricing model

** Prices are subject to change. Always verify pricing information.





ℹī¸ Find more

In summary JustReply is a customer support tool that integrates with Slack and offers features like ticket management, live chat, email, voice, and video support, as well as customizable templates and a minimalist inbox.

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