JustReply

What is JustReply?

JustReply, a powerful customer support tool that integrates seamlessly with Slack. With JustReply, you can have all your customer support conversations right within your Slack workspace. View, assign, reply, and resolve support tickets in real-time, without the need to switch between different platforms.

Ideal for smaller teams and startups, JustReply allows everyone to be involved in customer support, ensuring timely and efficient responses. With 90% of support tickets resolved directly within Slack within minutes, you can provide exceptional support to your customers right where they are.

One of the standout features of JustReply is its beautiful Helpcenter, which offers three stunning templates and makes it easy for customers to find support articles. You can even use a custom domain for a more personalized experience.

The flexible chat widget enables live chat, email, voice, and video support, all directly within the widget. And with the minimalist inbox, you can easily prioritize and keep track of incoming conversations.

Powerful macros allow you to create templates for frequently asked questions and easily send them with just one click. The smart editor makes creating and editing support articles a breeze, with features like autocomplete for AI-driven support article creation.

With JustReply, you can run your entire support workflow inside Slack. React, assign, and resolve conversations with just a click, making it super efficient and seamless.