What is Gupshup?
Gupshup.ai provides conversational AI Agents for sales, marketing, and customer support to automate lead generation, customer outreach, and commerce workflows.Omnichannel support across WhatsApp, Instagram, SMS, and RCS enables consistent messaging and workflow orchestration.
Real-time intent detection and signal-based triggers power personalized, lifecycle-focused outreach from interest to retention.Fine-tuned ACE LLM generates context-aware dialogues and supports suggested responses, summarization, and an AI co-pilot to assist human agents.
Automated drip campaigns and event-triggered workflows use industry-tuned templates for faster campaign setup.AI-powered escalation routes complex cases to human teams while delegating routine interactions to agents for 24/7 coverage.
Conversation Cloud APIs integrate with CRM and third-party systems for transactional automation, invoicing, KYC, and targeted promotions.
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Gupshup's key features
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Autonomous conversational AI agents for sales, marketing, and customer support
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Real-time intent detection and signal-driven action orchestration
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Personalized, contextual dialogues via proprietary fine-tuned ACE LLM
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Omnichannel conversation orchestration across WhatsApp, Instagram, SMS, RCS and other messaging channels
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AI + human workflow with AI-powered escalation and integrated AI Co‑Pilot (suggested responses, summarization)
Gupshup use cases
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Automate omnichannel lead generation and qualification with Gupshup.ai by deploying conversational agents across WhatsApp, SMS, web chat and social channels that use real-time intent detection and signal-based triggers to capture, score and push high-intent prospects into your CRM while routing hot leads to sales reps for immediate follow-up
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Run personalized lifecycle outreach and automated drip campaigns using Gupshup.ai's LLM-powered dialogue capabilities to craft context-aware messages, trigger sequences based on user behavior, measure engagement in real time, and escalate complex conversations to human agents with full CRM context
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Streamline commerce and support workflows with Gupshup.ai by handling order placements, upsell recommendations, returns and troubleshooting via conversation APIs, integrating with your CRM for order history and routing escalations to support teams while maintaining conversational continuity across channels
Who is it for?
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Marketing managers
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Business development managers
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E-commerce managers
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Sales teams
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Customer support agents
