What is Feedback navigator?

Feedback Navigator is a customer feedback analysis platform designed to help users gather and interpret valuable insights. With built-in data integration from sources such as Trustpilot, Booking.com, and Yelp, users can easily import and analyze customer feedback.

The tool features sentiment analysis utilizing large language models, allowing users to gauge overall sentiment and categorize feedback effectively. Custom workflows can be set up using webhooks to trigger actions based on new reviews, enhancing the responsiveness to customer input.

Additionally, Feedback Navigator supports CSV export for seamless integration with external analysis tools. This platform is suitable for various industries, including property management, gyms, hotels, and restaurants, enabling teams to enhance customer satisfaction through data-driven decisions.

⭐ Key features

Feedback navigator core features and benefits include the following:

  • ✔ī¸ Data integration from multiple sources.
  • ✔ī¸ Sentiment analysis using large language models.
  • ✔ī¸ Custom workflows with webhooks.
  • ✔ī¸ CSV export for external analysis tools.
  • ✔ī¸ Feedback categorization.

⚙ī¸ Use cases & applications

  • ✔ī¸ Easily import and analyze customer feedback from platforms like Trustpilot and Yelp using Feedback Navigator to gain actionable insights for improving services in the hospitality industry.
  • ✔ī¸ Set up custom workflows that trigger immediate actions in response to new reviews, allowing property management teams to address customer concerns rapidly and enhance satisfaction.
  • ✔ī¸ Utilize sentiment analysis to categorize feedback across different gym locations, enabling fitness centers to identify trends and tailor their services to meet customer expectations effectively.

🙋‍♂ī¸ Who is it for?

Feedback navigator can be useful for the following user groups:

Product managers
Customer support teams
Marketing analysts
Business analysts

💰 Pricing plans

Feedback navigator offers a Free trial pricing model. You can try the tool for free and then upgrade to a paid plan when you are ready.

Feedback navigator pricing packages

  • S plan plan : $15/mo
  • M plan plan : $25/mo
  • S pack plan : $39
  • L plan plan : $50/mo
  • M pack plan : $79
  • One-time credits plan : $100 credits
  • L pack plan : $149
  • Xl pack plan : $249
  • Xxl pack plan : $499
  • Xxxl pack plan : $899

** Pricing packages are subject to change. Always verify pricing information here

ℹī¸ Find more & support

You can also find more information, get support and follow Feedback navigator updates on the following channels:

How do you rate Feedback navigator?

5 1 ratings

Breakdown 👇

Value for money:
5
Ease of Use:
5
Performance:
5
Features:
5
Support:
5
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