What is Viqal?

Viqal's virtual AI concierge for hotels offers full automation of guest engagement in over 130 languages. The tool saves time for staff by automating guest inquiries, resulting in a 80% reduction in routine guest inquiries. It also enhances upsell revenue by identifying opportunities for in-stay upselling, driving additional revenue for the hotel. Viqal streamlines hotel operations by offering contactless digital check-in, quick service recovery, and gathering guest feedback post-stay. With integration capabilities into existing hotel systems like PMS and CRM, Viqal helps hotels provide a personalized and efficient guest experience, ultimately leading to increased revenue and guest satisfaction.

⭐ Key features

Viqal core features and benefits include the following:

✔️ Full automation of guest engagement in over 130 languages.
✔️ Automating guest inquiries.
✔️ Enhancing upsell revenue by identifying opportunities for in-stay upselling.
✔️ Streamlining hotel operations with contactless digital check-in.
✔️ Integration capabilities into existing hotel systems like PMS and CRM.

⚙️ Use cases & applications

✔️ Increase revenue and efficiency in hotels by automating guest engagement in over 130 languages with Viqal's virtual AI concierge, reducing routine inquiries by 80% and identifying in-stay upselling opportunities for enhanced revenue streams..
✔️ Improve guest satisfaction and streamline operations by implementing contactless digital check-in, quick service recovery, and post-stay feedback gathering using Viqal's AI tool, leading to a personalized and efficient guest experience..
✔️ Enhance the overall hotel guest experience and optimize revenue generation by integrating Viqal's AI tool with existing hotel systems like PMS and CRM, allowing for a seamless and tailored service that boosts revenue and guest satisfaction..