What is Viqal?
Viqal automates guest messaging for hotels across the full guest journey using WhatsApp, Messenger, and web widgets. It connects directly to a property management system, pulling live booking and guest data to tailor responses in real time. The platform handles routine inquiries—check‑in times, parking, and room upgrades—freeing staff to focus on complex tasks.
It triggers upsell offers based on current stay details, allowing guests to add services or extend stays with a single tap. Automated pre‑stay messages send booking confirmations and check‑in reminders, while in‑stay notifications provide digital keys and issue‑handling support.
Viqal details
- Jurisdiction
- The Netherlands
- Built for
- Businesses and teams
- Data residency
- EU-based
- Stated compliance
- GDPR
Compliance as stated in Viqal's own published documentation.
Viqal tech specs
- Payment Processors
- Stripe
- Integrations
- Zendesk WhatsApp
Viqal pricing
Subscription- Auto-renewal
- Yes
Trial, refund and renewal terms as stated in Viqal's own published documentation.
Verify on the official pricing page.
View plansViqal's key features
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Automate guest messaging on WhatsApp
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Handle FAQs and service requests
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Send proactive WhatsApp campaigns
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Real-time PMS integration
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Personalized upsell offers via data
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Team inbox for issue handling
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QR code generator for walk-ins
Viqal use cases
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Send automated in‑stay digital key notifications via Messenger, ensuring guests receive instant access codes without waiting for front desk assistance
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Trigger personalized upsell offers over WhatsApp during the stay, recommending room upgrades or spa services based on PMS data, increasing ancillary revenue
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Automatically prompt guests for post‑stay reviews through web widget messages, collecting feedback in real‑time and enhancing online reputation
Viqal user reviews
Based on 1 review, 100% of users recommend Viqal, rated highly for quality results.
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Who is Viqal for?
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Hotel operations managers
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Hotel revenue managers
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Customer service representatives
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Hotel support staff
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Hotel guests
