What is Document360 2.0?
Document360 is a documentation platform that centralizes and secures knowledge bases, user manuals, SOPs, and step‑by‑step guides for editors, writers, reviewers, and end users. It offers AI‑powered tools such as an AI Writing Agent that generates full documents from prompts or media, an AI Search that delivers instant, ChatGPT‑style answers, and an AI Chatbot that automates 24/7 customer support.
Additional AI features include a Glossary Generator, Article Summarizer, and Text‑to‑Audio converter, all designed to improve content clarity and accessibility. The platform supports custom workflows, ticket deflection, advanced analytics, SEO and site customization, and integrates with tools like Zendesk, Salesforce, and Freshdesk.
Document360 2.0 details
- Company
- Document360 Limited
- Jurisdiction
- England and Wales
- Built for
- Businesses and teams
- Stated compliance
- SOC 2, GDPR, ISO 27001
Compliance as stated in Document360 2.0's own published documentation.
Document360 2.0 tech specs
- Works with
- OpenAI / GPT Anthropic / Claude
- Integrations
- Slack Salesforce Microsoft Teams Zendesk GitHub
Document360 2.0 pricing
Free trial- Auto-renewal
- Yes
Verify on the official pricing page.
Start free trialDocument360 2.0's key features
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Centralized, searchable documentation management
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AI-powered writing agent for content
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Instant AI search answering support
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24/7 AI chatbot for help
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Auto-generated AI glossary
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Text to audio conversion
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Platform migration support
Document360 2.0 use cases
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Centralize all product manuals into a single knowledge base in Document360, using AI Writing to auto‑generate clear SOPs and the AI Article Summarizer to provide quick‑glance overviews, then integrate with Zendesk so agents can pull relevant docs instantly and cut ticket volume by up to 30%
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Build a multilingual technical support portal by leveraging Document360’s AI Translation and real‑time collaboration, letting global teams co‑author FAQs, generate glossaries with the AI Glossary Generator, and publish updated guides that sync automatically with Freshdesk for instant chatbot replies
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Deploy an AI Chatbot on your intranet powered by Document360, using the AI Search Assistant to surface accurate answers from the centralized KB, tracking engagement to pinpoint knowledge gaps and proactively update content to reduce self‑service friction
Document360 2.0 user reviews
Based on 1 review, 100% of users recommend Document360 2.0, rated highly for ease of use.
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Who is Document360 2.0 for?
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Technical writers
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Documentation editors
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Software developers
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Product managers
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Customer support representatives
Document360 2.0 FAQ
Is Document360 2.0 free?
Not permanently. Document360 2.0 gives you a free trial, after which a paid plan is required. Plans include Standard at $199/mo, Professional at $299, Business at $399 and Enterprise at $599.
Is Document360 2.0 safe to use?
Document360 2.0 states SOC 2, GDPR and ISO 27001 compliance in its own published documentation. Document360 2.0 is operated by Document360 Limited, registered in England and Wales. It has a substantial audience that is independently measured month to month.
What are the best alternatives to Document360 2.0?
The closest alternatives to Document360 2.0 are Help Center, Intercom, Zendesk Advanced AI, Glean and SiteSpeakAI. You can compare them side by side in the alternatives section further down this page.
What does Document360 2.0 do with my data?
Document360 2.0 states that customer content is not used to train its models. Its privacy policy states that personal data is sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Does Document360 2.0 auto-renew or offer refunds?
Document360 2.0 subscriptions renew automatically until you cancel.
Does Document360 2.0 have an API?
Yes. Document360 2.0 offers an API, so you can call it from your own applications instead of using the interface directly.
Who made Document360 2.0?
Document360 2.0 is built and operated by Document360 Limited, a company registered in England and Wales.
Which AI models does Document360 2.0 use?
Document360 2.0 is built on OpenAI / GPT and Anthropic / Claude. Which models you can reach may depend on your plan.
What does Document360 2.0 integrate with?
Document360 2.0 connects with Slack, Salesforce, Microsoft Teams, Zendesk and GitHub.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
