What is DocUp?

DocUp trains a chatbot on your company’s documents and delivers instant responses to customer queries. The platform accepts URLs, sitemaps, plain text, and FAQs to populate the AI, with plans to support PDFs soon. Users can embed the chat widget on their website or integrate the API into existing support forms, so automated replies appear before a human is contacted.

The service supplies a source list with each reply, allowing teams to verify and update content quickly. Designed for customer‑support teams, developers, and knowledge‑base managers, DocUp helps reduce ticket volume and speeds up information retrieval.

DocUp on the web:

DocUp details

Built for: Businesses and teams

DocUp tech specs

Works with: OpenAI / GPT

DocUp pricing

Subscription

Startup $19/mo

Growth $39/mo

Pro $99/mo

$19/mo is about average for Knowledge base management median $19/mo

Most Knowledge base management tools start between $10 and $29.50 a month.

Refund window: 30 days
Auto-renewal: Yes

Trial, refund and renewal terms as stated in DocUp's own published documentation.

Verify on the official pricing page.

View plans

DocUp's key features

AI-powered instant Q&A
Train with URLs, text, FAQs
Live chat widget integration
API endpoint for custom integration
Supports sitemap ingestion
Automatic escalation to human agent

DocUp use cases

Integrate DocUp as a live chat widget on your product support website to answer customer questions instantly using your existing FAQs and knowledge base, automatically linking each reply to the original document source and slashing support ticket volume
Embed DocUp in your internal employee portal to provide a knowledge‑base assistant that pulls from HR policies, training manuals, and compliance documents, giving instant, source‑verified answers that reduce help‑desk calls
Use the DocUp API to power a mobile app’s in‑app support feature, enabling users to query company policies, order status, or troubleshooting guides, with each response tagged with the original source URL for transparency and auditability