What is Diaform?

Diaform automates customer interviews as an AI interviewer that conducts natural-sounding voice interviews and text sessions in the browser.It probes follow-ups and uses adaptive branching to turn surface responses into structured data and detailed transcripts.

Auto-summaries, keyword tagging, feedback analysis and sentiment analysis surface key themes for product, CX and research teams.Runs at scale without scheduling, supports shareable interview links and simultaneous sessions to increase response volume versus static surveys.

Integrations with Slack and CRM export summaries and alerts so teams can act on onboarding feedback, churn signals and post-purchase insights.Built-in analytics and filtered views help prioritize product improvements and consolidate user research into searchable insights.

Diaform pricing Free trial

Plan $39

Plan $49

Plan $79

Verify on the official pricing page.

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Diaform's key features

AI interviewer that conducts natural-sounding voice and text interviews in the browser
Adaptive branching with follow-up probing that converts responses into structured data and detailed transcripts
Automated analysis: auto-summaries, keyword tagging, feedback analysis, and sentiment analysis
Scalable operation without scheduling via shareable interview links and simultaneous sessions
Integrations with Slack and CRM to export summaries and alerts, plus built-in analytics and filtered searchable views

Diaform use cases

Run scalable, automated voice and text customer interviews with Diaform to replace manual user calls—its AI interviewer probes follow-ups with adaptive branching, generates detailed transcripts, auto-summaries, keyword tags and sentiment analysis, and exports structured feedback to your CRM or Slack for product prioritization
Accelerate user research and UX discovery by using Diaform to run parallel, moderator-free interviews; automatically collect structured data, analytics, and sentiment insights, create persona-ready summaries and keyword clusters, and reduce transcription and analysis time for cross-functional teams
Automate post-support and NPS feedback collection using Diaform's voice and text interviews to capture customer sentiment and verbatim responses, generate instant summaries and sentiment tags, and push alerts and structured records into support workflows and CRM for faster issue resolution and closed-loop feedback

Who is it for?

Product managers
Ux / user researchers
Customer success managers
Customer experience (cx) teams
Market researchers
Growth and marketing teams
Research operations (research ops) teams
Support and onboarding teams
Founders and startup teams
Sales and account managers