What is Coveo?

Coveo is an AI-powered search and relevance platform for commerce, service, website, and workplace applications.

It provides contextual search, personalized recommendations, and content personalization via unified indexing and relevance tuning.

Features include conversational search, passage retrieval, generative answering, and agentic RAG to surface relevant results and concise answers.

APIs, SDKs, and a code sandbox support developers with indexing, query customization, and integration workflows.

Prebuilt integrations connect Coveo to Salesforce, Shopify, ServiceNow, Zendesk, Adobe, Sitecore, and cloud platforms.

Analytics, A/B testing, and relevance monitoring enable teams to measure performance and optimize search-driven customer and employee experiences.

Coveo on the web:

Coveo details

Company: Coveo Solutions, Inc.
Jurisdiction: Canada
Built for: Businesses and teams
Data residency: United States
Stated compliance: SOC 2, GDPR, ISO 27001, CCPA

Compliance as stated in Coveo's own published documentation.

Coveo tech specs

Integrations: Salesforce

Coveo pricing

Free trial

Coveo offers a free trial before requiring payment.

Verify on the official pricing page.

Start free trial

Coveo's key features

Conversational Search
Generative Answering
Passage Retrieval API
AI Recommendations
Content Personalization

Coveo use cases

Create a contextual site search and conversational assistant using Coveo's unified indexing, generative answers and prebuilt integrations to deliver personalized recommendations and instant, relevant results that reduce time-to-answer and improve on-site conversions
Build an AI-driven support knowledge base with agentic RAG and generative answers that pulls from documentation, tickets and CRM via developer APIs to surface precise, context-aware responses for agents and customers while using analytics to continuously optimize content relevance
Develop personalized product discovery and merchandising that leverages behavioral signals, real-time conversational search and tailored recommendations across web and mobile, integrating with e-commerce platforms via prebuilt connectors to boost average order value and customer retention

Coveo user reviews

Would you recommend Coveo?

Recommend this tool?

Who is Coveo for?

Software developers
Product managers
Customer experience teams
E-commerce sellers
Knowledge management teams

Coveo FAQ

Is Coveo free?

Not permanently. Coveo gives you a free trial, after which a paid plan is required.

Is Coveo safe to use?

Coveo states SOC 2, GDPR, ISO 27001 and CCPA compliance in its own published documentation. Coveo is operated by Coveo Solutions, Inc., registered in Canada. It has a substantial audience that is independently measured month to month.

What are the best alternatives to Coveo?

The closest alternatives to Coveo are Glean, Quickchat, Ask AI, Jina.ai and Exa AI. You can compare them side by side in the alternatives section further down this page.

What does Coveo do with my data?

Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product. Customer data is held in United States.

Does Coveo have an API?

Yes. Coveo offers an API, so you can call it from your own applications instead of using the interface directly.

Who made Coveo?

Coveo is built and operated by Coveo Solutions, Inc., a company registered in Canada.

What does Coveo integrate with?

Coveo connects with Salesforce.

Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.