What is Coveo?
Coveo is an AI-powered search and relevance platform for commerce, service, website, and workplace applications.
It provides contextual search, personalized recommendations, and content personalization via unified indexing and relevance tuning.
Features include conversational search, passage retrieval, generative answering, and agentic RAG to surface relevant results and concise answers.
APIs, SDKs, and a code sandbox support developers with indexing, query customization, and integration workflows.
Prebuilt integrations connect Coveo to Salesforce, Shopify, ServiceNow, Zendesk, Adobe, Sitecore, and cloud platforms.
Analytics, A/B testing, and relevance monitoring enable teams to measure performance and optimize search-driven customer and employee experiences.
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Coveo's key features
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Conversational Search
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Generative Answering
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Passage Retrieval API
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AI Recommendations
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Content Personalization
Coveo use cases
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Create a contextual site search and conversational assistant using Coveo's unified indexing, generative answers and prebuilt integrations to deliver personalized recommendations and instant, relevant results that reduce time-to-answer and improve on-site conversions
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Build an AI-driven support knowledge base with agentic RAG and generative answers that pulls from documentation, tickets and CRM via developer APIs to surface precise, context-aware responses for agents and customers while using analytics to continuously optimize content relevance
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Develop personalized product discovery and merchandising that leverages behavioral signals, real-time conversational search and tailored recommendations across web and mobile, integrating with e-commerce platforms via prebuilt connectors to boost average order value and customer retention
Who is it for?
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Software developers
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Product managers
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Customer experience teams
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E-commerce sellers
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Knowledge management teams
