What is Clara Labs?

Clara is a call center intelligence platform that transcribes and analyzes inbound and outbound calls to extract insights, action items, and CRM updates. It automates task creation and ticketing by converting call excerpts into CRM tasks and follow-ups, reducing manual data entry for customer service, billing, payroll, and care coordination teams.

Clara integrates with VoIP/PBX systems and CRMs (Salesforce, HubSpot, Microsoft Dynamics, Zoho) and with EMRs (Epic, Athenahealth, HHAeXchange) to sync records and close tasks across tools. The platform provides call analytics, dashboards, and configurable metrics to track churn risk, authorization status, payroll discrepancies, and other operational KPIs.

Multilingual transcription and accent support, plus in-call guardrails, anti-toxicity filters, and script enforcement, support compliance monitoring for regulated industries. Data governance features include encryption, strict access controls, and a policy that prevents customer data from being used to train models; Clara is HIPAA compliant.

Clara Labs user reviews

Would you recommend Clara Labs?

Recommend this tool?

Clara Labs's key features

Automatic call listening, transcription, and extraction of tasks/tickets into CRM
Integrates with PBX/VoIP, telephony providers, CRMs and EMR systems (e.g., Twilio, Five9, Salesforce, Epic)
Multi-channel ingestion and context-aware processing (inbound/outbound calls, SMS, email)
Supports many languages and accents for speech recognition and processing
In-call safety and governance guardrails (anti-toxicity, blocked topics, script enforcement, prompt-injection protection)

Clara Labs use cases

Automate creation of rich CRM records and support tickets from every customer interaction using Clara’s real-time transcription and call analysis—extract intent, action items and timelines, automatically sync notes and tasks with Salesforce/HubSpot/EMRs and VoIP systems while enforcing data governance for regulated contact centers
Monitor and enforce regulatory compliance with Clara’s multilingual transcription and compliance controls to detect flagged phrases, generate immutable audit trails, and produce searchable compliance reports and supervisor dashboards for audits and quality assurance
Improve agent performance and reduce churn by using Clara’s call analytics dashboard to surface sentiment, call drivers, escalation patterns and coaching opportunities, then push automated coaching tasks and workforce management updates back into your CRM and WFM tools