What is Chat Summary for LiveChat?
Chat Summary is an AI‑powered tool that integrates with LiveChat to generate concise summaries from chat transcripts. It uses OpenAI’s natural language processing to extract key points, keywords, and sentiment from each conversation. The app automatically creates summaries when chats are archived or tagged, with an option to generate them manually from the details panel.
Centralized reporting lets agents review all summaries along with chat ID, thread ID, and full transcripts in one place. Sentiment analysis highlights emotional tone and critical discussion topics, while actionable agent feedback provides insights to improve customer interactions.
Chat Summary for LiveChat details
- Company
- Text, Inc.
- Jurisdiction
- Massachusetts, United States of America
- Built for
- Individuals
- Data residency
- United Kingdom
Chat Summary for LiveChat tech specs
- Works with
- OpenAI / GPT
- Integrations
- Shopify WhatsApp
Chat Summary for LiveChat pricing
Free trial- Free trial
- 14 days
- Auto-renewal
- Yes
Verify on the official pricing page.
Start free trialChat Summary for LiveChat's key features
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AI-driven chat automation
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Multi-channel messaging (SMS, WhatsApp, Facebook)
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Real-time chat widget customization
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Integration with 200+ apps
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Comprehensive analytics & reporting
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Secure data storage & encryption
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Bot creation and knowledge base
Chat Summary for LiveChat use cases
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Generate real-time post-chat summary reports for each LiveChat session, highlighting key customer issues and sentiment trends to enable managers to quickly address recurring problems
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Automatically extract actionable agent feedback from chat transcripts, scoring performance and providing targeted training recommendations based on sentiment and keyword analysis
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Create a centralized archive of summarized chat interactions, allowing teams to search key topics and metrics across thousands of conversations without sifting through raw transcripts
Chat Summary for LiveChat user reviews
Based on 25 reviews, 76% of users recommend Chat Summary for LiveChat, rated highly for ease of use.
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Who is Chat Summary for LiveChat for?
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Technical developers
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Content creators
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Project managers
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Data analysts
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Customer supporters
Chat Summary for LiveChat FAQ
Is Chat Summary for LiveChat free?
Not permanently. Chat Summary for LiveChat gives you a free trial of 14 days, after which a paid plan is required. Plans include Starter at $19, Team at $49, Chatbot at $52 and Business at $79.
Is Chat Summary for LiveChat safe to use?
Chat Summary for LiveChat is operated by Text, Inc., registered in Massachusetts, United States of America. Chat Summary for LiveChat carries the TopAI.tools verified mark, which we award after a manual review of pricing transparency, published terms, public following and working functionality.
Is Chat Summary for LiveChat good?
Chat Summary for LiveChat has a 76% recommendation rate from 25 reviewers on TopAI.tools. Reviewers rate it highest on ease of use and quality of results.
What are the best alternatives to Chat Summary for LiveChat?
The closest alternatives to Chat Summary for LiveChat are Overchat, Ask AI, Quickchat, PaperChat and Quickchat AI. You can compare them side by side in the alternatives section further down this page.
What does Chat Summary for LiveChat do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Customer data is held in United Kingdom.
Does Chat Summary for LiveChat auto-renew or offer refunds?
Chat Summary for LiveChat subscriptions renew automatically until you cancel.
Does Chat Summary for LiveChat have an API?
Yes. Chat Summary for LiveChat offers an API, so you can call it from your own applications instead of using the interface directly.
Who made Chat Summary for LiveChat?
Chat Summary for LiveChat is built and operated by Text, Inc., a company registered in Massachusetts, United States of America.
Which AI models does Chat Summary for LiveChat use?
Chat Summary for LiveChat is built on OpenAI / GPT. Which models you can reach may depend on your plan.
What does Chat Summary for LiveChat integrate with?
Chat Summary for LiveChat connects with Shopify and WhatsApp.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
