What is Akira?

Akira is an AI‑driven guest experience platform that captures real‑time feedback from surveys, online reviews, emails, and mobile apps. It sends instant alerts when a guest rates below four stars, enabling staff to respond within hours and recover dissatisfied guests.

AI sentiment analysis flags critical complaints, and automated response templates allow quick, consistent replies to all online reviews. A single dashboard unifies data across multiple locations, keeps Google Business listings up‑to‑date, and provides cross‑location performance insights.

Akira pricing Paid

National $50 per location

Regional $65 per location

Local $90 per location

Enterprise Contact us

Verify on the official pricing page.

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Akira's key features

Survey builder with QR/email distribution
Centralized multi-channel feedback inbox
Automated sentiment analysis engine
AI-generated review responses
Bulk listing updates and syndication
NLP-based risk detection
On-demand AI insights queries

Akira use cases

Capture real‑time guest complaints and trigger AI‑powered automated replies for instant resolution, ensuring staff address low ratings before they impact NPS
Generate a unified dashboard that aggregates sentiment analysis across all hotel locations, pinpointing service gaps and guiding targeted improvement initiatives
Integrate mobile‑app surveys to collect on‑the‑spot feedback, feeding data into Akira’s real‑time system to alert staff and adjust operations for higher guest satisfaction