What is Webapi.ai 2.0?

Webapi.ai is an AI‑driven customer support platform that builds and manages virtual agents for business use. It leverages the latest Generative AI to answer leads, collect customer data, and execute multi‑step conversations with built‑in actions such as API calls, email notifications, and workflow triggers.

The service supports dialogue scenario design, allowing teams to train agents through sample chat scripts and domain knowledge uploads of websites, PDFs, or knowledge bases. Integration points include popular SaaS tools such as Pabbly, Zapier, Zendesk, and Calendly, as well as direct API connections for booking, account management, and order updates.

Webapi.ai connects bots to a wide array of communication channels—including website widgets, Instagram, Facebook Messenger, WhatsApp, Telegram, and SMS—enabling consistent support across platforms. Users can also deploy their own AI pipeline and link it to Webapi.

Webapi.ai 2.0 pricing Freemium

Trial plan $0/14 days

Free plan $0/14 days

Complete care $1200/mo

Basic (gpt4o/llama3.2) $0.15-$4/100 bot responses

Verify on the official pricing page.

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Webapi.ai 2.0's key features

Multi-step conversation with API actions
Knowledge base search across documents
Built-in integrations with Zapier, Zendesk
Multi-channel chatbot deployment
Custom AI pipeline integration
Domain knowledge and scenario training
Automated customer service flow

Webapi.ai 2.0 use cases

Automate multi‑step IT support ticket routing via WhatsApp and SMS, integrating with ticketing APIs and providing real‑time analytics with seamless human handoff
Create a sales lead qualification bot on the company website that calls CRM APIs to fetch prospect data, guides prospects through a conversational flow, and triggers email/SMS notifications to the sales team
Deploy a virtual agent on an e‑commerce site that walks users through checkout, manages returns by calling inventory APIs, and sends push notifications for order status updates while allowing agents to take over when complex queries arise