What is toma.com?

Toma is a dealership AI platform that automates customer communications and call handling for automotive service departments and BDC teams.

The system supports inbound and outbound call automation, appointment scheduling, recall management, and message routing to reduce advisor phone time and streamline service workflows.

Toma records calls and generates transcripts for review, and it logs interactions to dealership systems for operational tracking.

Built for BDC agents, service advisors, and operations managers, Toma helps handle high-volume events and seasonal spikes without increasing staff.

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toma.com's key features

Automated inbound phone call handling
Call recording and playback of interactions
AI-driven BDC automation for dealerships
Scalable deployment to manage high call-volume spikes
Simple integration/onboarding for dealership teams

toma.com use cases

Automate your dealership's inbound and outbound call handling to schedule and confirm service appointments using Toma's configurable scripts and automatic appointment booking — record calls, generate transcripts and log interactions to reduce no-shows and sync with your CRM for seamless follow-up
Run large-scale recall outreach with automated outbound calling, targeted message routing and compliance tracking, leveraging recorded calls, transcripts and delivery analytics to monitor contact rates, callbacks and resolution status without manual dialing
Streamline BDC and service communication by routing leads to the right agents, providing dynamic on-call scripts, real-time transcription and interaction logs, and actionable contact center analytics to improve response times, conversion rates and agent coaching