What is Tekst?

Tekst is an enterprise AI platform that converts unstructured communication into process intelligence and automates workflows across inboxes, CRM, ERP, and document systems.Its custom-trained AI model classifies emails, tickets, and chats to enable shared inbox automation, email routing, intelligent document processing, and email-to-case workflows.

Tekst builds a context graph mapping decisions, dependencies, and end-to-end workflow logic to reveal bottlenecks, handoffs, and automation opportunities in real time.Agentic automation deploys AI agents that execute workflows, update systems such as Salesforce and SAP, and handle exceptions without heavy change management.

Key use cases include accounts payable, quote-to-cash, order intake, case and incident management, and complaint handling for IT operations, customer service, finance, HR, and manufacturing teams.Integrations with Outlook, CRM, ERP, and document systems synchronize data, increase routing accuracy, and accelerate automation rollout for high-volume email operations.

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Tekst's key features

Custom-trained AI model that interprets emails, tickets, and chats to extract context and intent
Real-time Process Intelligence for topic discovery and workflow insights (bottlenecks, handoffs)
Context Graph Builder that maps decisions, dependencies, and end-to-end workflow logic across systems
Agentic Automation: autonomous AI agents that execute workflows, update enterprise systems, and handle real-world exceptions
Unified integrations with inboxes, CRM, ERP, and document systems (e.g., Outlook, SAP, Salesforce) for real-time capture and execution

Tekst use cases

Automate shared inbox routing and email-to-case workflows using Tekst to triage, classify and assign incoming emails, tickets and chats without manual intervention, integrating with your CRM/ERP and preserving data ownership and security while reducing response times and SLA breaches
Streamline accounts payable and document processing using Tekst's intelligent document processing and context-graph workflows to extract invoice data, validate line items and automatically route approvals across ERPs and document systems, cutting manual data entry and accelerating payment cycles
Generate process intelligence from unstructured emails, tickets and chats using Tekst to map end-to-end workflows, surface bottlenecks and trigger agentic workflows that orchestrate actions across inboxes, CRM/ERP and document repositories for continuous operational optimization