Syncly

What is Syncly?

Syncly is an AI powered customer feedback analysis tool, a new way to surface real customer pains, giving you the freedom to focus on what truly matters, and turning you into the ultimate customer expert.

Syncly helps businesses understand their customers' true pain points by analyzing everyday communication data using AI feedback analysis techniques.This results in categorizing feedback and revealing hidden negative signals.

By centralizing all feedback in one location, teams can take proactive actions based on real-time insights to improve overall customer satisfaction.Syncly offers several key features such as Dynamic Sentiment Analysis for preventing customer churn by detecting negative signals during conversations or throughout the customer lifecycle.

It also has Fluid Taxonomy for hassle-free AI tagging and categorization of feedback, even in large volumes.Auto Prioritization identifies critical real-time issues and top revenue-influencing issues to provide insights for decision-making.

The platform provides a single source of truth by integrating with various tools like Intercom, Front, Zendesk, Slack, Salesforce, and Gmail via Zapier.It also supports Zapier integration for connecting with surveys.

Reporting is simplified through hassle-free charts that visualize customer trends, detect anomalies, and enable instant sharing across organizations.Syncly's one-click integrations also allow seamless connection to various tech stacks, syncing feedback and requests across multiple channels and sources.

Its primary use cases involve helping teams make their customers successful by providing an all-in-one solution for customer feedback management and analysis.