What is Solidroad?

Solidroad is an AI‑driven quality assurance and training platform that streamlines customer experience management for CX teams. It reviews every phone, live‑chat, video, and email interaction within seconds, providing a single dashboard that displays key metrics across the entire support ecosystem.

The platform automatically generates custom training modules and conducts AI‑simulated coaching sessions that replicate real customer voices, enabling agents to practice handling common scenarios. By integrating with major CX tools such as Zendesk, Intercom, Freshdesk, and Talkdesk, Solidroad unifies quality improvement across human and AI agents.

Enterprise‑ready, the solution meets SOC 2 and ISO 27001 security standards and supports rapid deployment in regulated environments. Users benefit from faster time to quality threshold, increased resolution speed, and consistent performance across all conversational channels.

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Solidroad's key features

Review 100% interactions in seconds
Generate custom agent training content
Coach reps with AI customer simulations
Integrates with existing CX stack
Continuous quality optimization layer
SOC 2 & ISO 27001 certified platform
Unified QA and training process

Solidroad use cases

Instantly evaluate customer support calls and emails with Solidroad, aggregating multi‑channel metrics in one dashboard, and auto‑generating AI‑coach sessions to boost agent consistency and reduce resolution time.
Automate the creation of customized training modules from real interaction data, allowing teams to replay high‑impact scenarios and reinforce best practices across phone, chat, and video support.
Deploy an AI‑driven quality assurance pipeline that monitors live chat and video calls, delivering real‑time feedback and coaching simulations to elevate overall CX performance.