What is olivya.io?
Olivya is an AI voice agent built for telecoms that automates device upgrades, plan changes, outage notifications, account queries, debt collection, and surveys.
It integrates with CRM and telephony stacks for fast deployment without rip-and-replace, syncing subscriber data, billing, and call routing.
Use cases include outbound upgrade and upsell campaigns, compliant debt-collection calls, proactive outage communications, and inbound/outbound customer support.
Configurable workflows, brand-voice adaptation, escalation rules, and compliance controls support phased rollout from AI-assisted to fully autonomous calls.
Supports 75+ languages and 150+ locale variants with focused coverage for African and emerging markets to enable multilingual subscriber engagement.
Provides real-time metrics on call outcomes, conversion rates, CSAT, concurrent call capacity, and reductions in inbound volume for contact center automation and analytics.
olivya.io user reviews
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olivya.io's key features
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Voice AI agents for inbound and outbound telecom workflows (device upgrades, plan changes, outages, debt collection, customer support, surveys)
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Integrates with CRM and telephony stacks, syncing subscriber data, billing systems, and call routing
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Multilingual support with 75+ languages and 150+ locale variants
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Configurable workflow and compliance engine (campaigns, scripts, collection workflows, escalation rules) with brand-voice adaptation
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Real-time monitoring and analytics for call outcomes, conversion rates, CSAT, and live agent supervision
olivya.io use cases
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Automate large-scale outbound upgrade and plan-change campaigns using Olivya's CRM and telephony integration to deliver personalized, multilingual voice offers, capture responses directly into the CRM and optimize conversion with real-time call analytics
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Manage compliant debt collection and payment-recovery workflows with Olivya's configurable compliance controls and multilingual voice outreach, automating reminders, secure CRM updates and escalation rules to reduce overdue balances while meeting regulatory requirements
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Deliver proactive outage notifications, account queries and customer satisfaction surveys by integrating Olivya into your contact center to trigger multilingual alerts, auto-create tickets in CRM, collect feedback via voice surveys and monitor performance through real-time analytics
Who is it for?
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Telecom account managers
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Telecom customer support agents
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Telecom operations teams
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Telecom analytics teams
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Telecom compliance officers
