What is kapturecrm.com?
Kapture Self-Serve 2.0 is designed to empower customers with effective self-service options that resolve issues with minimal agent involvement. Key features include the GenAI knowledge base, which automates the creation of personalized solutions for customers, and bots that enhance decision-making processes across various industries.
The tool provides an omnichannel experience, allowing customers to access support through their preferred platforms without long hold times. The Agent Suite equips customer service representatives with essential tools to streamline ticket management and provide efficient resolution to queries.
Advanced ticketing and smart routing functionalities ensure that support requests are directed to the most suitable agents, enhancing overall productivity. Additionally, the tool supports conversation intelligence and customer insights that help businesses tailor their services based on feedback and engagement patterns.
â Key features
kapturecrm.com core features and benefits include the following:
- âī¸ GenAI knowledge base.
- âī¸ Omnichannel support.
- âī¸ Advanced ticketing.
- âī¸ Smart routing.
- âī¸ AI-driven analytics.
âī¸ Use cases & applications
- âī¸ Empower customers to find solutions independently by leveraging Kapture Self-Serve 2.0's GenAI knowledge base, which automates personalized responses, reducing the need for agent involvement..
- âī¸ Utilize the omnichannel support features of Kapture Self-Serve 2.0 to ensure customers receive assistance through their preferred platforms, minimizing wait times and enhancing satisfaction..
- âī¸ Leverage Kapture's advanced ticketing and smart routing functionalities, enabling customer service representatives to efficiently manage queries and improve response times, ultimately boosting team productivity..
đââī¸ Who is it for?
kapturecrm.com can be useful for the following user groups:
âšī¸ Find more & support
In addition to the web application, kapturecrm.com is also accessible via a mobile app that can be found on the following platforms: Download iOS app / Download Android app. kapturecrm.com provides an API that developers can use for programmatic access which makes it easy to integrate it with other tools or within your own applications.
You can also find more information, get support and follow kapturecrm.com updates on the following channels:
- kapturecrm.com Website (Login/Sign up)
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