What is Hubtype?

Hubtype is an AI‑driven conversational CX automation platform that enables businesses to build, deploy, and manage chatbots and AI agents across messaging channels, primarily WhatsApp. It offers a visual Flow Builder for designing conversational flows without coding, a centralized helpdesk hub that consolidates ticketing and live chat, and an analytics suite that tracks key metrics such as CSAT, NPS, and bot compliance.

The platform integrates with existing CRMs, helpdesk systems, CMS, and data analytics tools, allowing seamless data exchange and workflow continuity. Security features include end‑to‑end message encryption, SSL Webhooks, and ISO 27001 certification, ensuring data protection for both enterprises and end‑users.

Hubtype on the web:

Hubtype details

Company: METIS SOLUTIONS, S.L.
Jurisdiction: Spain
Data residency: Spain
Stated compliance: GDPR, ISO 27001

Compliance as stated in Hubtype's own published documentation.

Hubtype tech specs

Integrations: WhatsApp

Hubtype pricing

Freemium

Hubtype offers a free plan with paid upgrades available.

Auto-renewal: Yes

Trial, refund and renewal terms as stated in Hubtype's own published documentation.

Verify on the official pricing page.

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Hubtype's key features

Conversational CX Automation Platform
AI Agents for WhatsApp
Visual Flow Builder
Integrated Helpdesk Suite
Advanced Analytics Dashboard
Multilingual AI Chatbots
Secure End-to-End Encryption

Hubtype use cases

Automate order tracking and returns on WhatsApp using Hubtype’s visual flow builder, integrating with your inventory system and routing unresolved queries to your helpdesk—providing 24/7 support without any coding.
Create a multilingual customer support bot that handles product inquiries across WhatsApp, Facebook Messenger, and your website, automatically translating responses and escalating to human agents via the built‑in helpdesk for seamless omni‑channel service.
Deploy Hubtype’s analytics dashboard to monitor chatbot interactions, identify friction points in the conversation flow, and iteratively refine the bot to improve CSAT and reduce support tickets—all while maintaining ISO 27001‑certified security.