What is Haptik?
Jio Haptik is a platform for building enterprise‑grade AI agents that handle customer interactions across chat, voice, and messaging channels such as WhatsApp, Facebook Messenger, and web. The system supports natural language processing in more than 100 languages, dynamic call routing, and context‑aware responses to reduce resolution time.
It integrates enterprise knowledge bases—including PDFs, DOCX, PPTX, CSVs, and websites—through Retrieval Augmented Generation (RAG) for high‑accuracy, up‑to‑date answers. Agents can perform multi‑step actions, trigger human handoffs, and centralize interactions in an omnichannel inbox.
Haptik pricing Free
Plan1
$9.99/mo
Plan2
$29.99/mo
Plan3
$99.99/mo
Verify on the official pricing page.
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Haptik's key features
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Voice-first AI with 100+ languages
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Omnichannel deployment: Web, Chat, Voice
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Flexible AI model selection: GPT, Llama, Claude
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Fine-tune with enterprise documents
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Real-time web knowledge retrieval
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Multi-step action execution
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Caching system reduces LLM calls
Haptik use cases
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Automate omnichannel customer support with Jio Haptik’s multilingual AI, handling chat, voice and messaging seamlessly while routing escalations to human agents in real time
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Integrate your enterprise knowledge base via RAG‑enabled AI to deliver instant, context‑aware responses to support tickets across all channels, cutting resolution time and improving customer satisfaction
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Leverage AI‑powered dynamic call routing and analytics dashboards to direct incoming calls to the most suitable agents or departments, ensuring compliance and optimizing workforce utilization
Who is it for?
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Sales representatives
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Support agents
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Marketing strategists
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Business leaders
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Customer interactors
