What is Haptik?
Jio Haptik is a platform for building enterprise‑grade AI agents that handle customer interactions across chat, voice, and messaging channels such as WhatsApp, Facebook Messenger, and web. The system supports natural language processing in more than 100 languages, dynamic call routing, and context‑aware responses to reduce resolution time.
It integrates enterprise knowledge bases—including PDFs, DOCX, PPTX, CSVs, and websites—through Retrieval Augmented Generation (RAG) for high‑accuracy, up‑to‑date answers. Agents can perform multi‑step actions, trigger human handoffs, and centralize interactions in an omnichannel inbox.
Haptik details
- Company
- Jio Haptik Technologies Limited
- Jurisdiction
- India
- Data residency
- India
- Stated compliance
- GDPR
Compliance as stated in Haptik's own published documentation.
Haptik tech specs
- Works with
- OpenAI / GPT Anthropic / Claude Meta
- Integrations
- Salesforce Zendesk WhatsApp
Haptik pricing
FreeVerify on the official pricing page.
Get started freeHaptik's key features
-
Voice-first AI with 100+ languages
-
Omnichannel deployment: Web, Chat, Voice
-
Flexible AI model selection: GPT, Llama, Claude
-
Fine-tune with enterprise documents
-
Real-time web knowledge retrieval
-
Multi-step action execution
-
Caching system reduces LLM calls
Haptik use cases
-
Automate omnichannel customer support with Jio Haptik’s multilingual AI, handling chat, voice and messaging seamlessly while routing escalations to human agents in real time
-
Integrate your enterprise knowledge base via RAG‑enabled AI to deliver instant, context‑aware responses to support tickets across all channels, cutting resolution time and improving customer satisfaction
-
Leverage AI‑powered dynamic call routing and analytics dashboards to direct incoming calls to the most suitable agents or departments, ensuring compliance and optimizing workforce utilization
Haptik user reviews
Would you recommend Haptik?
Who is Haptik for?
-
Sales representatives
-
Support agents
-
Marketing strategists
-
Business leaders
-
Customer interactors
Haptik FAQ
Is Haptik free?
Yes. Haptik is free to use and does not require a credit card.
Is Haptik safe to use?
Haptik states GDPR compliance in its own published documentation. Haptik is operated by Jio Haptik Technologies Limited, registered in India. It has a substantial audience that is independently measured month to month.
What are the best alternatives to Haptik?
The closest alternatives to Haptik are Cognigy, Intercom, BlandAI, Smartly and Jarvis AI. You can compare them side by side in the alternatives section further down this page.
What does Haptik do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product. Customer data is held in India.
Who made Haptik?
Haptik is built and operated by Jio Haptik Technologies Limited, a company registered in India.
Which AI models does Haptik use?
Haptik is built on OpenAI / GPT, Anthropic / Claude and Meta. Which models you can reach may depend on your plan.
What does Haptik integrate with?
Haptik connects with Salesforce, Zendesk and WhatsApp.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
