What is Empy?

Empy provides real‑time coaching and structured post‑call analytics for sales, customer success, and support teams. It listens locally via a desktop widget on Zoom, Google Meet, and Microsoft Teams, offering instant answer suggestions grounded in a company’s knowledge base while tracking speaking balance, emotional tone, and compliance with custom playbooks.

Post‑call, the tool generates structured reports that score agenda adherence, call quality, risks, sentiment, and next steps, and syncs insights with CRM fields for enriched contact records. Users can configure scenario‑specific call flows, upload company messaging, and monitor performance trends across team members, highlighting strengths and coaching opportunities.

Empy supports SaaS, VPC, or on‑prem deployment with local LLMs, ensuring that audio data never leaves the organization and providing built‑in PII redaction, encryption, and role‑based access controls. The solution is SOC 2 Type II compliant and GDPR ready, making it suitable for regulated environments that require strict data privacy.

Empy on the web:

Empy details

Data residency: United States
Stated compliance: SOC 2

Compliance as stated in Empy's own published documentation.

Empy tech specs

Works with: OpenAI / Whisper
Integrations: Microsoft Teams

Empy pricing

Freemium

Empy offers a free plan with paid upgrades available.

Verify on the official pricing page.

View plans

Empy's key features

Real-time coaching widget
Deep post-call analytics reports
Customizable call playbooks
Desktop app integration (Zoom, Teams, Meet)
On-prem, VPC, local LLM deployment
Built-in encryption and redaction
CRM integration and enrichment

Empy use cases

Deliver real‑time speaking balance and tone suggestions to sales reps during Zoom calls, instantly boosting pitch quality and closing rates
Generate privacy‑safe post‑call reports for Teams meetings, scoring agenda adherence, risks, and sentiment to ensure compliance and audit readiness
Compile a call analytics dashboard across Google Meet sessions, visualizing agenda coverage, sentiment trends, and call quality for managerial performance review