What is Empy?
Empy provides real‑time coaching and structured post‑call analytics for sales, customer success, and support teams. It listens locally via a desktop widget on Zoom, Google Meet, and Microsoft Teams, offering instant answer suggestions grounded in a company’s knowledge base while tracking speaking balance, emotional tone, and compliance with custom playbooks.
Post‑call, the tool generates structured reports that score agenda adherence, call quality, risks, sentiment, and next steps, and syncs insights with CRM fields for enriched contact records. Users can configure scenario‑specific call flows, upload company messaging, and monitor performance trends across team members, highlighting strengths and coaching opportunities.
Empy supports SaaS, VPC, or on‑prem deployment with local LLMs, ensuring that audio data never leaves the organization and providing built‑in PII redaction, encryption, and role‑based access controls. The solution is SOC 2 Type II compliant and GDPR ready, making it suitable for regulated environments that require strict data privacy.
Empy user reviews
Would you recommend Empy?
Empy's key features
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Real-time coaching widget
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Deep post-call analytics reports
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Customizable call playbooks
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Desktop app integration (Zoom, Teams, Meet)
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On-prem, VPC, local LLM deployment
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Built-in encryption and redaction
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CRM integration and enrichment
Empy use cases
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Deliver real‑time speaking balance and tone suggestions to sales reps during Zoom calls, instantly boosting pitch quality and closing rates
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Generate privacy‑safe post‑call reports for Teams meetings, scoring agenda adherence, risks, and sentiment to ensure compliance and audit readiness
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Compile a call analytics dashboard across Google Meet sessions, visualizing agenda coverage, sentiment trends, and call quality for managerial performance review
Who is it for?
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Slack developers
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Team leaders
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Personnel analysts
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Office administrators
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Mental health advocates
