What is Crisp?
Crisp is an all-in-one business messaging platform tailored for startups and SMBs. It features a widget that allows for meaningful interactions via website chat and chatbots, facilitating automated conversations and improved CRM for lead and customer management. The tool also offers a shared inbox for collaborative work, a ticketing system to optimize customer support, and campaigns to boost engagement through email and in-app messages. Additionally, Crisp includes a knowledge base to provide instant answers to customers and a status page for monitoring system alerts. With integrations and customizable options, Crisp aims to enhance customer experience by centralizing team communication and data in one place.
â Key features
Crisp core features and benefits include the following:
- âī¸ Website chat widget.
- âī¸ Chatbots for automated conversations.
- âī¸ Shared inbox for collaborative work.
- âī¸ Ticketing system for customer support optimization.
- âī¸ Knowledge base for providing instant answers.
âī¸ Use cases & applications
- âī¸ Create customized chatbots for your website using Crisp's AI capabilities to engage visitors, qualify leads, and provide instant support 24/7 without manual intervention.
- âī¸ Utilize Crisp's shared inbox feature to collaborate with team members in real-time, assign and track customer queries efficiently, and ensure better responsiveness to customer inquiries.
- âī¸ Optimize customer support operations by setting up a ticketing system with automated routing and escalation rules, reducing response times and streamlining issue resolution processes.
đââī¸ Who is it for?
Crisp can be useful for the following user groups:
đ° Pricing plans
Crisp offers a Free trial pricing model. You can try the tool for free and then upgrade to a paid plan when you are ready.
Crisp pricing packages
- Basic plan : $0
- Pro plan : $25 mo/per workspace
- Unlimited plan : $95 mo/per workspace
** Pricing packages are subject to change. Always verify pricing information here
âšī¸ Find more & support
You can also find more information, get support and follow Crisp updates on the following channels:
- Crisp Website (Login/Sign up)
- Youtube
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