What is Crisp?
Crisp is an all-in-one business messaging platform tailored for startups and SMBs. It features a widget that allows for meaningful interactions via website chat and chatbots, facilitating automated conversations and improved CRM for lead and customer management. The tool also offers a shared inbox for collaborative work, a ticketing system to optimize customer support, and campaigns to boost engagement through email and in-app messages. Additionally, Crisp includes a knowledge base to provide instant answers to customers and a status page for monitoring system alerts. With integrations and customizable options, Crisp aims to enhance customer experience by centralizing team communication and data in one place.
Crisp details
- Company
- CRISP IM SAS
- Jurisdiction
- France
- Built for
- Individuals
- Data residency
- Europe (Amsterdam, Netherlands)
- Stated compliance
- GDPR
Compliance as stated in Crisp's own published documentation.
Crisp tech specs
- Works with
- OpenAI / GPT Anthropic / Claude Perplexity
- Payment Processors
- Stripe
- Integrations
- Zapier Make (Integromat) n8n Slack Salesforce HubSpot Shopify WordPress GitHub WhatsApp
Crisp pricing
Free trial- Free trial
- 14 days
Verify on the official pricing page.
Start free trialCrisp's key features
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Website chat widget
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Chatbots for automated conversations
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Shared inbox for collaborative work
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Ticketing system for customer support optimization
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Knowledge base for providing instant answers
Crisp use cases
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Create customized chatbots for your website using Crisp's AI capabilities to engage visitors, qualify leads, and provide instant support 24/7 without manual intervention
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Utilize Crisp's shared inbox feature to collaborate with team members in real-time, assign and track customer queries efficiently, and ensure better responsiveness to customer inquiries
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Optimize customer support operations by setting up a ticketing system with automated routing and escalation rules, reducing response times and streamlining issue resolution processes
Crisp user reviews
Based on 19 reviews, 84% of users recommend Crisp, rated highly for ease of use.
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Who is Crisp for?
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Marketing managers
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E-commerce sellers
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Customer support admins
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Business owners
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Technical builders
Crisp FAQ
Is Crisp free?
Not permanently. Crisp gives you a free trial of 14 days, after which a paid plan is required. Plans include Pro at $25 mo/per workspace and Unlimited at $95 mo/per workspace.
Is Crisp safe to use?
Crisp states GDPR compliance in its own published documentation. Crisp is operated by CRISP IM SAS, registered in France. Crisp carries the TopAI.tools verified mark, which we award after a manual review of pricing transparency, published terms, public following and working functionality.
Is Crisp good?
Crisp has an 84% recommendation rate from 19 reviewers on TopAI.tools. Reviewers rate it highest on ease of use and value for money.
What are the best alternatives to Crisp?
The closest alternatives to Crisp are Re:amaze, Intercom, Sendblue, Gorgias and ChatDaddy. You can compare them side by side in the alternatives section further down this page.
What does Crisp do with my data?
Crisp states that customer content is not used to train its models. Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product. Customer data is held in Europe (Amsterdam, Netherlands).
Who made Crisp?
Crisp is built and operated by CRISP IM SAS, a company registered in France.
Which AI models does Crisp use?
Crisp is built on OpenAI / GPT, Anthropic / Claude and Perplexity. Which models you can reach may depend on your plan.
What does Crisp integrate with?
Crisp connects with Zapier, Make (Integromat), n8n, Slack, Salesforce, HubSpot, Shopify, WordPress, GitHub and WhatsApp.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
