What is clearstep.health?

Clearstep delivers AI-driven virtual triage, care navigation, and capacity optimization for healthcare organizations.

It offers a symptom checker and self-triage across web, mobile, IVR, and SMS to route patients to the appropriate level of care.

Capabilities include AI intake and clinical decision support, voice and chat triage, call-center decision support, workflow automation, and AI-optimized scheduling.

Integrations connect with EHRs, scheduling, CRM, and facility systems to streamline appointment booking and clinical workflows.

Operational benefits include reduced administrative workload, improved appointment accuracy, and better clinical resource utilization.

Patient-facing benefits include 24/7 access to triage guidance, simplified appointment scheduling, and clearer care navigation.

Target users include health systems, hospitals, payors, medical groups, retail pharmacies, and digital health platforms.

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clearstep.health's key features

Virtual triage symptom checker (self-triage via web, mobile, patient portal, IVR, and SMS)
AI-powered care navigation (chatbot and voice assistant for automated patient engagement and routing)
AI intake and clinical decision support (clinically validated intake, symptom assessment, and routing)
AI-optimized scheduling and capacity management with configurable workflows and real-time analytics
Plug-and-play APIs for integration with EHRs, scheduling, CRM, facility, and inventory systems

clearstep.health use cases

Reduce unnecessary emergency department visits by deploying Clearstep's AI symptom checker and virtual triage across web, mobile, IVR and SMS to assess symptoms, recommend the appropriate level of care, and automatically route and pre-book patients into urgent care, telehealth or primary care with EHR scheduling integration
Automate patient intake and scheduling for clinics and health systems using Clearstep's voice and chat triage combined with AI scheduling optimization to collect clinical history, prioritize cases, surface decision support, fill open slots and sync appointments directly into the EHR
Enhance clinician workflows and optimize care capacity by leveraging Clearstep's clinical decision support and structured triage outputs to prepopulate EHR notes, flag high‑risk patients for escalation, generate care plans and inform staffing and resource allocation