What is Brandwise?

Brandwise is an AI customer‑support platform designed for DTC eCommerce brands that integrates directly with Shopify. It delivers automated, on‑brand replies to emails, comments, and direct messages across Facebook, Instagram, and TikTok, while also offering a unified inbox for moderation and response.

The AI agent can handle order tracking, refunds, and customer updates through Shopify without leaving the platform. Users can choose which support scenarios to automate, ensuring that humans intervene only when necessary. The system includes full visibility of automation steps and supports smooth migration with minimal service disruption.

Brandwise on the web:

Brandwise details

Built for: Businesses and teams

Brandwise tech specs

Integrations: Slack Shopify

Brandwise pricing

Paid

Standard $119

Enterprise $402

$20/mo is cheaper than most for Marketing median $29/mo

Most Marketing tools start between $15 and $97 a month.

Free trial: 7 days
Refund window: 2 days

Trial, refund and renewal terms as stated in Brandwise's own published documentation.

Verify on the official pricing page.

View plans

Brandwise's key features

Manage conversations at scale
Automated moderation of comments
Automated AI replies
AI assistant comment analysis
In-depth social analytics
2-way translation of comments
Bulk action management

Brandwise use cases

Automate order tracking and refund replies across email, Facebook, Instagram, and TikTok for Shopify DTC brands, reducing response time by 50% and freeing up support staff for higher-value tasks
Centralize all customer messages in Brandwise’s unified inbox, providing real-time automation visibility and enabling cross‑channel collaboration for faster issue resolution
Deploy Brandwise’s multichannel AI bot to handle common product questions on Instagram and TikTok, boosting engagement and driving sales while maintaining consistent brand tone