Zapier
The Workflow
10 steps · click a step number to mark it done
Open Zapier and have it ready before you start
Sign in to Zapier and click Create Zap to start a new workflow
Select Google Forms as the Trigger app and choose New Form Response as the trigger event
Pick the specific Google Form (e.g., Customer Feedback) from the dropdown and click Continue
Test the trigger to pull a recent form submission and confirm the data mapping
Add an Action step, choose Gmail as the app, and select Send Email as the action
In the To field, press the forward slash key and map the respondent’s email address from the form data
Set the From field to your Gmail address, enter a subject like Thanks for your feedback, and compose the body
In the email body, use the forward slash key to insert dynamic values for the respondent’s name and feedback
Test the Gmail action to send a sample email and verify that all dynamic fields populate correctly
Click Publish to turn the Zap on, then submit a new response in the Google Form to see the automated email in action