What is Userscom?
Userscom is an AI-powered ticketing software designed to enhance customer support efficiency and organization. With its intuitive interface, Userscom enables users to respond to inquiries three times faster and save up to four hours daily. The tool employs intelligent design to streamline workflow through an AI-generated to-do list, ensuring that important tasks are prioritized and managed effectively.
Users can benefit from a built-in ‘follow up’ feature, which prevents critical tickets from being overlooked by creating organized tabs, such as 'refunds', for better ticket management. Additionally, Userscom offers AI-assisted reply generation to facilitate quicker responses by drafting context-aware messages.
The integration of kanban boards allows teams to visualize ticket status and focus on key tasks. Userscom also supports multiple communication channels, including embedded contact forms and a popup chat feature, making it easy to engage with customers directly from a website.
⭐ Key features
Userscom core features and benefits include the following:
- ✔️ Ticket to To-do List Conversion.
- ✔️ User Attribute Visualization.
- ✔️ Easy API Integration.
- ✔️ AI Reply Writing.
- ✔️ Custom Rule-Based Filters.
⚙️ Use cases & applications
- ✔️ Utilize Userscom to streamline customer support operations by generating context-aware replies instantly, enabling teams to respond to inquiries up to three times faster and enhancing overall efficiency..
- ✔️ Leverage the built-in follow-up feature of Userscom to categorize tickets such as 'refunds' and prioritize important tasks, ensuring that no critical inquiries are overlooked during busy periods..
- ✔️ Use the kanban board integration in Userscom to visualize ticket statuses effectively, allowing support teams to focus on high-priority tasks and manage workflows more efficiently across multiple communication channels..
🙋♂️ Who is it for?
Userscom can be useful for the following user groups:
💰 Pricing plans
Userscom offers a Free trial pricing model. You can try the tool for free and then upgrade to a paid plan when you are ready.
Userscom pricing packages
- Free plan plan : $0
- Pro plan plan : $15/mo for each user
** Pricing packages are subject to change. Always verify pricing information here
ℹ️ Find more & support
Userscom provides an API that developers can use for programmatic access which makes it easy to integrate it with other tools or within your own applications.
You can also find more information, get support and follow Userscom updates on the following channels:
- Userscom Website (Login/Sign up)
How do you rate Userscom?
Breakdown 👇
