What is Switch?

Switch is an AI-driven platform offering web and mobile applications for phone and messaging workflows, with APIs and integration tools for businesses, developers, and contact centers. The platform provides user account management, configurable preferences, and access controls to support secure operations.

Built-in analytics and performance monitoring deliver usage metrics and error reporting to inform operational decisions and improve reliability. Developer-focused documentation and API endpoints enable integration with CRM, helpdesk, and workflow automation systems.

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Switch's key features

Essential cookies for security, page navigation, and accessing secure areas
Performance and analytics cookies collecting aggregated usage and error data
Functionality cookies remembering user choices (e.g., language) for personalized features
Advertising and targeting cookies delivering relevant ads and measuring campaign effectiveness
Third-party cookies used by external providers to collect/report usage data and provide services

Switch use cases

Create AI-driven phone and messaging workflows with Switch to automate appointment reminders, order updates, and follow-ups across SMS and voice, integrate interactions with your CRM and helpdesk, and leverage built-in analytics and error monitoring to track delivery and response performance
Build a scalable contact center using Switch's contact center and telephony APIs to implement intelligent call routing, IVR, and click-to-call features, manage agents with role-based access controls, and monitor agent and queue performance via the communication analytics dashboard
Embed Switch's messaging and telephony APIs into your product or support portal to synchronize conversations with CRM/helpdesk, automate ticket creation and escalation with configurable preferences, and use developer documentation for rapid integration and real-time error monitoring