What is SpeakSpots?

Speakspots is an AI‑powered WhatsApp solution for hotel chains that delivers real‑time, contextual conversations for guests and staff. The platform uses natural language processing to interpret guest intent, tone, and context, enabling agents to respond with personalized, empathetic messages across multiple languages.

It integrates directly with common property management systems, automating housekeeping, maintenance, F&B, and spa requests while providing a single interactive portal for front‑desk teams to monitor and approve all communications. The knowledge base synchronizes automatically with hotel websites, mobile apps, documents, spreadsheets, and on‑premise or cloud‑based PMS, ensuring that content stays current without manual updates.

SpeakSpots on the web:

SpeakSpots details

Company: SPEAKSPOTS LTD
Jurisdiction: United Kingdom
Built for: Businesses and teams
Stated compliance: GDPR

Compliance as stated in SpeakSpots's own published documentation.

SpeakSpots tech specs

Integrations: WhatsApp

SpeakSpots pricing

Free

This tool is free to use, with no credit card required.

Free trial: 30 days
Auto-renewal: Yes

Trial, refund and renewal terms as stated in SpeakSpots's own published documentation.

Verify on the official pricing page.

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SpeakSpots's key features

WhatsApp native communication
Own WhatsApp number per property
Automated welcome via PMS integration
Smart language detection
PMS integration (cloud/on-premise)
Housekeeping requests via WhatsApp

SpeakSpots use cases

Book a room upgrade via WhatsApp with instant multilingual confirmation and PMS sync
Automatically handle housekeeping requests from guests in real‑time, reducing staff load and ensuring timely responses
Provide on‑demand spa and F&B recommendations and reservations, with GDPR‑compliant data handling