What is Smartly?

Smartly.AI is a no‑code platform that enables businesses to create, deploy, and monitor AI agents that answer customer questions 24/7. The platform uses Retrieval Augmented Generation to shorten development time, eliminating the need for model training on each project.

It supports integration with major large‑language models, including OpenAI GPT‑4, Claude 3, Mistral, Cohere, and Google Gemini, and can be deployed on websites, mobile apps, Messenger, WhatsApp, and X. Key features include automated handling of routine inquiries, real‑time analytics, knowledge‑base management, satisfaction surveys, conversation history, role‑based access, and single‑sign‑on.

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Smartly's key features

No-code AI agent building platform
Retrieval Augmented Generation integration
Multi-model LLM support
70+ language multilingual capability
Channel-agnostic deployment
24/7 automated inquiry handling
Central knowledge base management

Smartly use cases

Deploy a multilingual chatbot across web, messenger, and email to answer product inquiries 24/7 without any code, leveraging Retrieval Augmented Generation for instant, accurate responses
Create an AI‑powered support assistant that pulls live inventory, shipping, and policy data to resolve customer orders and FAQs across multiple channels in real time
Build a cross‑channel agent that auto‑routes complex queries to human reps, tracks resolution metrics, and provides real‑time analytics for continuous improvement