What is Recontact?

Recontact is an AI tool designed to streamline the debt collection process by automating call monitoring and compliance checks. Featuring advanced functionalities, it effectively detects process-critical errors and compliance violations during calls, facilitating the quick identification of issues such as abuse.

Recontact tracks agent performance by analyzing thousands of customer calls, providing actionable insights for improvement. The tool also predicts borrower behavior by categorizing payment commitment levels, which aids in optimizing collection strategies.

Users can effortlessly search across thousands of recordings within seconds and across multiple languages, enabling efficient access to relevant information. Recontact integrates seamlessly with various call recording software, enhancing overall operational efficiency in debt recovery.

⭐ Key features

Recontact core features and benefits include the following:

  • ✔ī¸ Call monitoring automation.
  • ✔ī¸ Compliance checks detection.
  • ✔ī¸ Agent performance analysis.
  • ✔ī¸ Borrower behavior prediction.
  • ✔ī¸ Integration with call recording software.

⚙ī¸ Use cases & applications

  • ✔ī¸ Automate call monitoring and ensure compliance in debt collection operations by using Recontact to detect errors and violations during customer interactions, vastly reducing the risk of potential liabilities..
  • ✔ī¸ Utilize Recontact to analyze thousands of customer calls for agent performance evaluation, generating actionable insights for training and improving collection strategies based on real data..
  • ✔ī¸ Leverage Recontact's predictive analytics capabilities to categorize borrower behavior and optimize collection strategies according to payment commitment levels, enhancing overall recovery rates..

🙋‍♂ī¸ Who is it for?

Recontact can be useful for the following user groups:

Debt collection agencies
Call centers
Compliance officers
Customer service managers

ℹī¸ Find more & support

You can also find more information, get support and follow Recontact updates on the following channels:

How do you rate Recontact?

5 1 ratings

Breakdown 👇

Value for money:
5
Ease of Use:
5
Performance:
5
Features:
5
Support:
5
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