Needl

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What is Needl?

Aurelian Systems offers an AI-powered operator to automate the handling of non-emergency calls. The tool can route, triage, and resolve calls like a real dispatcher, entering information directly into CAD/RMS systems. Users can interact with the system by simply pressing 0, making it efficient for call centers.

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⭐ Needl Core features

  • ✔️ Automated handling of non-emergency calls
  • ✔️ Routing, triaging, and resolving calls
  • ✔️ Direct information entry into CAD/RMS systems
  • ✔️ User interaction via pressing 0
  • ✔️ Efficient for call centers

⚙️ Needl use case ideas

  1. Automate the triaging of non-emergency calls using Aurelian Systems' AI operator, seamlessly routing calls to the appropriate departments without human intervention, optimizing call center operations.
  2. Efficiently resolve non-emergency calls by allowing the AI-powered operator to enter information directly into CAD/RMS systems, reducing the need for manual data input and ensuring accurate record-keeping.
  3. Streamline call management tasks by implementing Aurelian Systems' AI operator to handle non-emergency calls, freeing up human dispatchers for more complex and critical situations.

🙋‍♂️ Users of this tool

Call center managers
Customer service managers
Business owners
Related Searches
AI call management system automated call routing non-emergency call handler
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❓ Needl FAQ

Aurelian Systems offers an AI-powered operator for handling non-emergency calls efficiently. It can route, triage, and resolve calls like a real dispatcher, ensuring seamless call management for call centers.
Getting started with Needl is easy! Simply visit the official website and sign up for an account to start.
Needl uses a Freemium pricing model , meaning there is a free tier along with other options.
The typical users of Needl include:
  • Call center managers
  • Customer service managers
  • Business owners
Follow Needl on social media to stay updated with the latest news and features: