What is Needl?

Aurelian Systems offers an AI-powered operator to automate the handling of non-emergency calls. The tool can route, triage, and resolve calls like a real dispatcher, entering information directly into CAD/RMS systems. Users can interact with the system by simply pressing 0, making it efficient for call centers.

⭐ Key features

Needl core features and benefits include the following:

✔️ Automated handling of non-emergency calls.
✔️ Routing, triaging, and resolving calls.
✔️ Direct information entry into CAD/RMS systems.
✔️ User interaction via pressing 0.
✔️ Efficient for call centers.

⚙️ Use cases & applications

✔️ Automate the triaging of non-emergency calls using Aurelian Systems' AI operator, seamlessly routing calls to the appropriate departments without human intervention, optimizing call center operations.
✔️ Efficiently resolve non-emergency calls by allowing the AI-powered operator to enter information directly into CAD/RMS systems, reducing the need for manual data input and ensuring accurate record-keeping.
✔️ Streamline call management tasks by implementing Aurelian Systems' AI operator to handle non-emergency calls, freeing up human dispatchers for more complex and critical situations.