What is Kraftful?

Kraftful Collects user feedback from 30+ sources such as app reviews, support tickets, surveys, and call transcripts in a single dashboard. Automatically categorizes data into feature requests, complaints, and themes, and provides full‑context views of each comment.

Supports AI‑driven surveys and personalized user interviews, generating questions based on prior responses and translating them into the user’s language. Exports actionable user stories with acceptance criteria directly to Jira or Linear and delivers weekly summaries to Slack.

Tracks feedback trends over weeks, months, or years, showing how new features affect specific topics across all sources. Detects and eliminates hallucinated content with a proprietary filter, ensuring accurate insights. Integrates with language‑translation services to provide real‑time summaries in the team’s preferred language.

Kraftful on the web:

Kraftful details

Company: Kraftful, Inc.
Jurisdiction: State of California
Built for: Businesses and teams
Data residency: United States
Stated compliance: SOC 2, GDPR

Compliance as stated in Kraftful's own published documentation.

Kraftful tech specs

Works with: OpenAI / GPT
Analytics: Amplitude
Integrations: Slack Jira

Kraftful pricing

Paid

Customers worth $2m arr $2m

$1.1 m churn threat $1.1m

Team annual plan $720

Arr from 45 customers $450000

$0.03/mo is cheaper than most for User Testing median $19/mo

Most User Testing tools start between $17.84 and $69 a month.

Verify on the official pricing page.

View plans

Kraftful's key features

Integrate multiple feedback sources
Automatically collect and summarize feedback
Deliver summaries via email or Slack
Draft user stories with GPT
Create tickets in Jira automatically
Advanced qualitative analysis beyond clustering
Generate product insights from NPS

Kraftful use cases

Aggregate customer support tickets and feedback across Zendesk, Intercom, and email, auto‑classifying requests and complaints, then generate Jira feature stories with real‑time Slack updates so the dev team stays instantly informed
Generate dynamic, multilingual surveys after a product release, automatically translate responses, export user stories to Jira/Linear, and deliver concise trend insights to stakeholders via Slack
Track social media, app store, and internal forum feedback in real time, filter hallucinations, surface emerging themes, and provide executive dashboards that highlight long‑term trends across all channels