What is Gupshup?
Gupshup offers a versatile conversational AI tool for customer engagement, with a focus on enhancing customer interactions. The tool boasts features such as a conversation cloud to reimagine digital customer experience, pre-approved WhatsApp templates to streamline communication, and domain-specific models for personalized conversations. It enables businesses to go beyond basic communication with two-way conversations, campaign management, bot creation, and agent assistance. With support for multi-channel messaging across various platforms, Gupshup empowers businesses to communicate effectively and securely while offering industry-specific solutions for sectors like BFSI, healthcare, retail, and more. Explore the AI-driven conversational capabilities of Gupshup to elevate customer engagement and drive business results.
â Key features
Gupshup core features and benefits include the following:
- âī¸ Conversation cloud for digital customer experience.
- âī¸ Pre-approved WhatsApp templates for streamlined communication.
- âī¸ Domain-specific models for personalized conversations.
- âī¸ Support for multi-channel messaging across various platforms.
- âī¸ Industry-specific solutions for sectors like BFSI, healthcare, retail.
âī¸ Use cases & applications
- âī¸ Enhance customer support by utilizing Gupshup's domain-specific models to streamline conversations and provide personalized assistance, ensuring a seamless experience for users across various channels.
- âī¸ Optimize marketing campaigns through Gupshup's two-way conversation feature, allowing businesses to engage with customers in real-time and tailor messaging for better conversion rates.
- âī¸ Implement agent assistance tools from Gupshup to empower customer service teams, providing them with the necessary resources to handle queries efficiently and deliver exceptional support.
đââī¸ Who is it for?
Gupshup can be useful for the following user groups:
âšī¸ Find more & support
Gupshup provides an API that developers can use for programmatic access which makes it easy to integrate it with other tools or within your own applications.
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