What is Feedback by Data Island?

Ranova is a tool designed to enhance customer experiences in the hospitality and restaurant sectors. It offers personalized review responses and strategic action plans that enable businesses to focus on customer satisfaction and boost their online ratings.

By automating the process of responding to reviews, Ranova helps save an average of 10 hours per month for clients, allowing them to allocate resources more effectively. The platform combines a channel manager with a business analyst, centralizing online reputation management and improving service organization.

Additionally, the interactive AI conversations facilitate real-time discussions, providing insights and recommendations that enhance service quality. With advanced competitive analysis, users can compare their performance against competitors, securing a strategic advantage in the market.

⭐ Key features

Feedback by Data Island core features and benefits include the following:

✔️ Interactive AI Conversations.
✔️ Personalized Responses.
✔️ Advanced Competitive Analysis.
✔️ Sentiment Analysis.
✔️ Weekly Sentiment Trend Tracking.

⚙️ Use cases & applications

✔️ Automate personalized responses to customer reviews, saving time and enhancing customer satisfaction while improving online ratings for hospitality and restaurant businesses.
✔️ Utilize Ranova's strategic action plans to identify areas for improvement in service quality, leading to better customer experiences and increased repeat business.
✔️ Leverage competitive analysis tools to benchmark performance against local competitors, allowing businesses to implement targeted strategies that secure a market advantage and attract more customers.