What is Elythea?

Elythea is a voice AI platform engineered for Medicare Advantage, State Medicaid, and Medicaid MCO operations. It delivers simultaneous, dynamic two‑way conversations to more than 10,000 members per hour, with warm transfers and comprehensive data logging.

The system automates member engagement tasks such as welcome calls, CAHPS survey administration, health risk assessments, and benefit explanation calls, while ensuring compliance with federal and state security standards. It supports multilingual outreach in ten or more languages, streamlines work‑requirement and redetermination reminders, and records long‑form conversations at unlimited scale.

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Elythea's key features

Scalable voice AI for Medicare/Medicaid
Dynamic two-way conversations
Automated member outreach
HIPAA and SOC 2 compliant
No legacy system integration
Real-time data logging and reporting
Multi-language culturally responsive communication

Elythea use cases

Automate personalized welcome calls for new Medicare Advantage members, delivering eligibility and benefit details in their preferred language without human intervention while maintaining HIPAA‑compliant data logging
Conduct multilingual risk‑assessment surveys for Medicaid enrollees, capturing real‑time responses and automatically flagging high‑risk cases for care‑manager follow‑up
Enable two‑way health conversations that answer member questions about prescription coverage and plan benefits, guiding users through options and logging interactions for SOC 2 and audit compliance