What is Deskday?
Deskday Helpdesk PSA is designed for managed service providers (MSPs) and department teams to enhance service desk operations through conversational service automation (CSA). This tool enables chat-based ticketing, streamlining support requests and accelerating ticket resolution.
Key features include a multi-channel ticketing system that integrates with Microsoft Teams and mobile applications, ensuring users can access support anytime, anywhere. The platform also offers intelligent quality assurance to monitor service delivery and an efficient billing process that automates timesheet calculations and contract management.
With real-time project management capabilities, teams can effectively collaborate and track project progress while maintaining transparency with instant notifications to end-users about service updates. Future Helpdesk PSA centralizes operations, making it an essential tool for modern MSPs aiming to optimize workflows and drive productivity.
â Key features
Deskday core features and benefits include the following:
- âī¸ Conversational service automation.
- âī¸ Multi-channel ticketing system.
- âī¸ Intelligent quality assurance.
- âī¸ Automated billing process.
- âī¸ Real-time project management capabilities.
âī¸ Use cases & applications
- âī¸ Seamlessly integrate Future Helpdesk PSA with Microsoft Teams to create a robust multi-channel ticketing system, allowing users to submit and manage support requests directly from their team messaging platform..
- âī¸ Utilize the intelligent quality assurance feature to monitor service delivery and ensure that your team is meeting performance standards, which enhances customer satisfaction and service quality..
- âī¸ Automate the billing process with Future Helpdesk PSA by tracking timesheets and managing contracts, allowing your team to focus on providing exceptional support while minimizing administrative overhead..
đââī¸ Who is it for?
Deskday can be useful for the following user groups:
âšī¸ Find more & support
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