What is 3WiN?

3win is an AI-driven e-commerce solution designed to enhance customer service and improve sales conversion. Its Shopmate feature provides a chatbot capable of addressing 80% of pre-sales inquiries, which helps boost customer satisfaction through 24/7 assistance.

This integration allows for personalized product recommendations, comparison support, and email remarketing, all set up in just five minutes. Alongside Shopmate, Shopdesk serves as an all-in-one platform that consolidates customer interactions across multiple online shops, featuring a unified messaging hub, instant AI responses, and efficient message routing.

Together, these tools streamline order management and deliver performance insights to optimize sales processes. The AI-powered live chat service of 3win further supports global e-commerce operations, enabling businesses to manage customer interactions seamlessly across various channels, ultimately fostering improved engagement and operational efficiency.

⭐ Key features

3WiN core features and benefits include the following:

✔️ Shopmate chatbot.
✔️ Personalized product recommendations.
✔️ Unified messaging hub.
✔️ AI-powered live chat service.
✔️ Performance insights for sales optimization.

⚙️ Use cases & applications

✔️ Enhance customer engagement by integrating 3win's Shopmate feature to provide 24/7 support for pre-sales inquiries, allowing customers to receive instant answers and personalized product recommendations.
✔️ Streamline customer interactions across multiple online shops with 3win's Shopdesk, consolidating messages into a unified hub and utilizing AI responses to improve response times and customer satisfaction.
✔️ Optimize sales conversion by using 3win's email remarketing capabilities alongside performance insights, enabling businesses to effectively nurture leads and improve overall order management processes.