Top Omnichannel CPaaS Solution Alternatives

Teloz is an AI-driven cloud contact center solution offering inbound and outbound capabilities, CRM integration, advanced virtual agents for self-service, and support for mobile and video communications, enhancing efficiency and customer satisfaction across va

ChatDaddy is an AI-driven WhatsApp automation tool for e-commerce, utilizing chatbots, personalized messages, and notifications to enhance customer interactions and integrate with apps/payment systems for improved team productivity and efficient customer servi

NovaTalks.ai is an omnichannel platform for customer care and sales optimization. It provides innovative tools to manage digital channels, utilizing automated responses and big data text analytics to streamline customer interactions and improve support effici

BotPenguin: Easy AI chatbot creation for website, WhatsApp, FB, & Telegram, improves customer engagement, leads, & support with features like unified inbox & marketing automations.

Anantya.ai is a versatile business platform for conversational engagement. It provides SMS backup, WhatsApp marketing, live agents, chatbots, analytics, and commerce support for sales boost. Secure WhatsApp authentication and multi-channel integration ensure

Zepic is an AI-driven customer engagement platform that streamlines communication across channels while prioritizing data privacy. It allows for personalized messaging and insights into customer behavior, facilitating targeted campaigns compliant with privacy

Hello24 is a WhatsApp chatbot and marketing automation tool that enhances customer engagement through conversational commerce. It offers automated campaigns, 24/7 AI support, advanced analytics, and seamless integrations with platforms like Shopify and WooComm

WhatsBoost is an AI tool for enhancing WhatsApp marketing, offering real-time customer engagement, automated responses, campaign management, and contact management. It supports multiple accounts, enabling streamlined communication and improved customer interac

ZappyChat AI is an advanced OpenAI-integrated tool that equips businesses with intelligent chatbot functionality. It enhances customer experience and drives business growth by offering smart AI capabilities for efficient service delivery.

Mumble is a business communication tool using WhatsApp API for streamlined customer relations. Features include lead management, automated sales, chatbots, and analytics for enhanced engagement, personalized outreach, and revenue growth.

Tap Talk Teknologi Indonesia offers a comprehensive chat solution with omnichannel features, chatbot technology, and social commerce integration. Enhance customer service, streamline sales, and personalize interactions for effective business growth.

Re:amaze is an integrated customer service solution offering live chat, helpdesk, chatbots, and video calls. It features push campaigns, AI responses, customizable FAQs, real-time monitoring, and enhances efficient interactions for high customer satisfaction.

Chitchat is a WhatsApp marketing platform that boosts customer engagement through manual and automated AI support, high campaign read rates, rich multimedia messaging, and seamless integration with over 1,000 applications, all while ensuring data security.

Mate Direct's AI-Powered WhatsApp Assistant automates customer communication, enables 24/7 support, supports multiple languages, and allows customization of responses. It integrates with Google Sheets for real-time data access and enhances overall customer eng

Bizmagnets is a WhatsApp Business suite that automates operations in sectors like e-commerce and healthcare. Features include customizable workflows, customer engagement, automated booking, AI chatbots, and CRM integration for efficient communication and data

Nextiva is an AI-driven platform transforming customer interactions by automating conversations across multiple channels. It offers unified support for voice, video, SMS, and more, reducing costs by up to 30% with automation for 90% of interactions.

Klink.cloud is a contact center platform that enhances customer engagement through unified communications, automated processes, and an omnichannel dashboard. It supports various industries by streamlining workflows and providing actionable insights into custom

ZixFlow is an AI-powered platform that streamlines customer management through centralized CRM, multi-channel marketing, task automation, lead capture forms, email validation, AI security, and customizable sales templates. It empowers over a thousand companie

Intercom is an AI-powered customer service platform that streamlines support across multiple channels, automates query resolution, and enhances agent productivity. It offers insights for performance improvement and customizable workflows to scale customer serv

Notbot is a WhatsApp automation and CRM platform that enables 24/7 customer support through customizable chatbots, audience segmentation, and contact management, while facilitating collaboration with a unified team inbox and automation of repetitive tasks thro

WhatsApp Business Cloud API harnesses AI to streamline business operations, focusing on WhatsApp marketing. It enables seamless chatbot creation, personalized interactions using OpenAI tech, product showcasing, and tailored messaging via webhook connections fo

Uchat is an automation platform that streamlines customer engagement across 12+ social media channels, featuring an intuitive drag-and-drop builder, AI responses, email automation, and human agent integration for enhanced support and e-commerce operations.

Luminous CRM enhances WhatsApp customer engagement through bulk messaging, AI chatbots, and multi-agent live chat. It includes real-time analytics and integrates with platforms like Shopify, facilitating efficient customer support and streamlined communication

Autowhat Chatbot Services creates bespoke WhatsApp bots for businesses, optimizing operations and boosting customer interactions. Its adaptable interface automates tasks, increases sales, and offers instant support. Enhanced decision-making through real-time

Versabot.co is a no-code platform for creating customizable omnichannel chatbots and outreach solutions. It streamlines communication via multiple channels, supports automated calling, and offers advanced analytics to enhance customer engagement and productivi

DialogAI WhatsApp Chatbot enhances messaging experience through AI, transcribing voice messages and simplifying conversations by summarizing texts, conducting research, and offering instant replies. It facilitates fast information access and smooth communicat

Zipchat is a chatbot AI tool that allows users to create a custom chatbot for their website in less than 30 seconds, providing accurate bot responses and advanced scrape technology to increase customer satisfaction and boost sales.

OneTone.ai is an AI-powered platform designed to improve communication and decision making for customer-focused companies with small business needs.

Whelp is an omnichannel inbox software tool that consolidates phone, email, chat, and message app conversations in one location to improve customer satisfaction and efficiency.

ChatGPT Social integrates ChatGPT with messaging platforms like WhatsApp and Telegram, enabling users to initiate AI conversations and receive quick, tailored responses. The tool enhances communication and productivity without requiring coding knowledge for se

Dispara AI revolutionizes WhatsApp sales: unlimited messaging, automated interaction, campaign analytics, and personalized content for enhanced customer communication and optimized marketing performance.

ChatGPT is a WhatsApp bot that generates unique images based on text descriptions and offers features such as voice transcription and call recording, developed by Stork Tech and available for free with resources on their blog.

Yalo's AI-powered conversational commerce platform enhances customer engagement on WhatsApp via automated chat and smooth agent handovers. GenAI technology enables businesses to strengthen customer relationships, automate interactions, and inform sales strate

Gupshup provides a flexible AI tool for conversational experiences. Key features include Conversation Cloud, WhatsApp templates, and domain-specific models. It enables personalized customer interactions through two-way conversations, campaigns, bot creation,

Crisp is a versatile business messaging platform catering to startups and SMBs. It combines website chat, chatbots, shared inboxes, ticketing systems, campaigns, knowledge bases, and customizable features for superior customer engagement and efficient team co

TaggoAI is an AI-driven platform that consolidates multi-channel customer communication, automates support workflows, and enables lead capture through customizable chatbots, enhancing response efficiency and managing inquiries seamlessly across platforms like

ZBots is a versatile business AI chatbot proficient in multiple languages. It adopts your brand persona through customized training using company data. Providing round-the-clock support, advanced conversation skills, and smooth integration, it boosts customer

Wiichat is an AI chatbot platform that enhances customer support and sales through personalized interactions, contextual understanding, voice recognition, and seamless integration across multiple channels, offering efficient lead management and automation for

1440.io is an omnichannel engagement suite that enhances customer interactions through real-time messaging, multilingual support, and AI-powered chatbots. It streamlines order management and review handling for improved customer experiences and operational eff

Shmooz AI is a personalized WhatsApp companion that provides custom responses, Google searches, AI image generation, file summaries, and round-the-clock support. It adapts to preferences for an optimized experience.

Bik is an AI platform for eCommerce marketing that enhances customer engagement through personalized product recommendations, automated support, and real-time translation. It integrates with Shopify and features analytics and gamification to optimize campaigns

Insider is a conversational AI platform that enhances customer interactions across channels like WhatsApp and Instagram. It offers audience segmentation, real-time analytics, and personalized recommendations to optimize user engagement and improve customer loy

Wiz AI is a WhatsApp chatbot that uses artificial intelligence to engage in natural language dialogue and interact with users in an engaging back-and-forth conversation manner.

Contakt Gen AI is a versatile conversational CRM tool driven by generative AI, catering to various industries. It provides advanced features like web Q&A support, sales assistance, smart chat agents, behavioral analytics, and messaging channel integration for

"PlugLead" is an automation tool for WhatsApp messages, streamlining operations with unlimited sends, chatbot support, and seamless cloud operation. Integrate with platforms, manage campaigns, and boost customer engagement effortlessly.

Kommunicate is an AI-driven customer service automation tool. It provides a Kompose chatbot builder, live chat, Dialogflow integration, and more. Enhances support with codeless bot creation, self-serve FAQ bots, NLP LLM, and integrates with major platforms fo

AI Chatbot enhances WhatsApp marketing with automated interactions, bulk messaging, and AI-driven replies. It supports customizable templates, multi-language functionality, and integrates with third-party services for efficient customer service and improved en

The OneContact Suit is an AI-powered cloud contact center software with various features and a worldwide partner network in over 40 countries.

CX Genie is an AI-driven chatbot platform empowering businesses to automate tasks, customize customer interactions, and optimize operations. It features intent detection, personalized messaging, and efficient management of intelligent chatbots. (Powered by Ch