Nextiva

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What is Nextiva?

Nextiva is an AI-driven platform that facilitates seamless, personalized customer interactions across various channels. It revolutionizes contact centers by leveraging automation for successful outcomes. By integrating conversation channels, Nextiva powers personalized experiences at scale throughout the entire customer journey. This AI-powered conversational platform eliminates siloed apps, offering a unified customer conversation solution. Conversations are enhanced with AI voice and chatbot capabilities, along with unified support for voice, video, SMS, messenger, and social media interactions. Through automation, Nextiva helps automate up to 90% of interactions, leading to a 30% reduction in costs. Real-time insights are generated from every conversation, empowering teams to optimize operational efficiencies and enhance customer satisfaction.

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⭐ Core features & benefits

Nextiva offers a variety of features and benefits that make it a top choice for a variety of use cases. These are some of the key features:

  • ✔ī¸ VoIP Features
  • ✔ī¸ NextivaONE App
  • ✔ī¸ Unlimited Calling in North America
  • ✔ī¸ Team Chat
  • ✔ī¸ Call Analytics

⚙ī¸ Use case ideas for Nextiva

  1. Enable automated personalized customer interactions through chatbots and AI voice capabilities, reducing manual workload and enhancing customer satisfaction across multiple channels.
  2. Consolidate customer conversations from various channels into a unified platform, streamlining interactions and improving efficiency for contact center operations.
  3. Utilize real-time insights generated from customer interactions to optimize operational processes, reduce costs by up to 30%, and enhance overall customer experience.

🙋‍♂ī¸ Users who use this tool

Nextiva is used by many user groups, including but not limited to some of the following:

Business owners
Customer support leaders
Contact center managers

💰 Nextiva Pricing

Nextiva uses a Freemium pricing model , meaning there is a limited free tier or trial period along with other options. It also offers 3 pricing packages matching different needs and use cases.

** Prices are subject to change. Always verify pricing information.

Essential

$18.95

Professional

$22.95

Enterprise

$32.95

ℹī¸ Find more

In summary Nextiva is an AI-driven platform transforming customer interactions by automating conversations across multiple channels. It offers unified support for voice, video, SMS, and more, reducing costs by up to 30% with automation for 90% of interactions.

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AI-driven customer interaction contact center automation integrated conversation channels
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