What is Collab.com?
The OneContact Suit is an AI-powered cloud contact center software with speech analysis, workflow automation, agent script data studio, cloud PBX, workforce optimization, and CRM integration capabilities. It also offers custom stories, eBooks, webinars, and partner programs. The platform is customizable and allows for omnichannel communication, including voice, video, email, instant messaging, and social media interfaces. The AI capabilities include sentiment analysis and live agent assistance. The platform is used by businesses of all sizes and has a worldwide partner network in over 40 countries.
â Core features & benefits
Collab.com offers a variety of features and benefits that make it a top choice for a variety of use cases. These are some of the key features:
- âī¸ Speech analysis
- âī¸ Workflow automation
- âī¸ Agent script data studio
- âī¸ Cloud pbx
- âī¸ Crm integration